Millennials are the subject of a recent communication study and they are setting a new tone for communication in 2019. So, what does this mean exactly? According to a Forbes.com article in 2017, when we're talking about "'millennial' communication preferences, we’re really talking about the future of workplace communication overall." This means that it's vital we understand how they prefer to communicate as this will be the norm in a short time. It comes as no surprise that Millennials tend to shy away from phone calls, yet 68% of them text on a daily basis. Texting is the preferred format, especially when an immediate response is needed. However, they have not totally abandoned emailing when a longer and less pressing...
Continuing with Innovation and Discovery Week here on the blog... Yesterday was the anniversary of the first two-way phone conversation. On this plaque: "From this site on October 9, 1876 the first two-way long distance telephone conversation was carried on for three hours. From here in Cambridgeport Thomas G. Watson spoke over a telegraph wire to Alexander Graham Bell at the office of the Walworth Mfg. Co. 69 Kirby Street, Boston, Mass. While I wasn't able to get a video of the first two-way, long distance telephone conversation, I was able to find one explaining how the first two-way, transatlantic telephone conversation worked. In 1926 The Post Office and Bell Laboratories engineered the world's first two way transatlantic telephone conversation...
Have you ever called a large company and found yourself in the middle of... THE PHONE TREE! (phone tree...tree...tree...) If you have, you've likely experienced the frustration of one of my biggest communication pet peeves. Desperate to find the answers you seek, you remain on the line long after the hold music has stopped. You've pressed every button known to man and you've tried to connect with every department you think just MIGHT have something to do with your particular issue. After endless patience and wearing your index finger down to a nub, you find you've finally reached a live body and, well...here's a little scenario I wrote that helps illustrate THE PHONE TREE. (phone tree...tree...tree...) Press 1 if you...
So far, I've talked about the importance of choosing a good email address, your subject line and given you some tips for a more effective body of text. Here are the last five tips to help you form a more effective body of email. 6. Check spelling and grammar This section may not be as critical when you are emailing a friend, but if even when emailing your best friend, spelling, punctuation and grammar mistakes can result in miscommunication and hurt feelings: “Ill meet you at 7 am not coming at 8” Does she mean she’s meeting me at 7am because she is not coming at 8am or does she mean she’s ill and not coming at 8am but will...
Top Five Communication New Year’s Resolutions for 2011 5. Stop forwarding emails that say “send this email to everyone you know” 4. Stop using the term BFF…when I SPEAK! 3. Stop texting my friends...who are standing right next to me! 2. Stop sending Aunt Mildred email cards remembering she’s never owned a computer. 1. Stop nagging my dh at work via email…I’ll just pick up the phone. New Year's Resolution Quotes "Many people look forward to the New Year for a new start on old habits." -Anonymous "A New Year's resolution is something that goes in one Year and out the other." -Anonymous "An optimist stays up until midnight to see the New Year in. A pessimist stays up to...
