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The Death of Customer Service and How YOUR Small Business Can Benefit From It

Last month I talked about Six Ways You Can Demand Better Customer Service as a customer.  Today I'd like to share with you how the death of customer service nation wide actually benefits YOUR business.  It's actually quite simple because the bar has been set so low.  Most Americans' expectations of customer service these days is that it will be a long and frustrating process that will end with little to no satisfaction to show for it.  Here's how that works in YOUR FAVOR:1. Unless your company blows it BIG TIME, most people won't take the time to complain. Customers are so tired of expending energy and they are so busy that they are reluctant to even try unless they deem...

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Six Ways You Can Demand Better Customer Service

If you've ever tried to call customer service in the last decade, you know how difficult and frustrating it can be.  Getting through the phone tree to the right department can be difficult enough, but getting to speak to a live person might take an act of congress. Then there's the challenge of getting what you want from a customer service rep who is paid a little more than minimum wage and has little to no customer service training and absolutely no vested interest in the company he or she is working for.  If calling THAT company again gives you nightmares, read on!   1. Getting through the Automated Audrey Phone Tree If the above picture doesn't send shivers down...

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Conversational ADD: What YOU Need to Know!

It’s one of the most pervasive and dangerous habits in America today and it's destroying your relationships! You see it all the time, but you probably never thought much about it. It's, unfortunately, at work in oral, face-to-face conversations and written exchanges over social media, text and email.  I call it Conversational ADD.  Here are a few examples:  Mary posts on Facebook asking for help for problem X only to have Jane give her solutions for problem B.  Jane didn't read Mary's entire post and assumed she knew what it was about. After the confusing exchange gets heated, Jane unfriend's Mary after six years of treasured friendship.  Tom emails a company to report some problems with his product (or service) and receives...

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What's the Most Important Skill in Life?

Most parents today would probably say that the most important skills they want to make sure their children learn are math, science, history, and English.  Back in the "Olden Days," people would have said the three R's (which don't all begin with the letter R), Reading, Writing, and Arithmetic.  Most people surveyed say that the most important skills are the core subjects taught in school. I beg to differ and I believe the Bible backs me up on this.   There are literally hundreds and hundreds of scriptures where the Lord shares why communication skills are so important, how we should speak to one another and what we shouldn't do when we communicate. Studies show that effective communicators do better...

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Don't be an April Fool: 8 Brief Communication Lessons for Modern Society

April 1st has come and gone this year, but its lessons are timeless.  How we communicate with each other is vital to our relationships.  Real communication and just talking is the difference between explaining something precious and alienating a friend. Communication is the glue that holds a relationship together.   Don't be an April Fool in your relationships! Here are some of my latest Visual JoJoisms as reminders of the ways we can be an April Fool talking at people instead of communicating with them.  Technology doesn't do the communicating for you.  It makes communication easier by giving you tools to do so over thousands of miles, but it takes a conscious effort and skillful technique to communicate in a...

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