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Art of Eloquence News!

I've written for Art of Eloquence now for almost 16 years-starting about a year after I began homeschooling.  I've probably written about every conceivable communication topic either in one of my speech communication materials we have for sale here or one of the many articles I have written for publication.  I've been blessed to have had some incredible feedback on my writing.  My articles have appeared in The Old Schoolhouse Magazine, Homeschool Enrichment Magazine, Homeschool Today as well as websites such as Examiner.com, Crosswalk.com and Dr. Laura.com. My communication materials have been awarded "Homeschool Approved" and endorsed by The Old Schoolhouse Magazine and are recommended by HSLDA.  I've been blessed to have had a good group of Facebook fans that I've...

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Interview with a Communicator

 Effective communication skills are important for everyone every day.  Interview with a Communicator is a column I used to have here on Art of Eloquence many years ago to share how that works in the lives of different people around the world.  Here is a recent interview I did with a Facebook friend, Tanya Art.  Tanya leads a support group on Facebook she started three years ago. She encourages others, like herself, who deal with Fibromyalgia.  She is an encouragement to others she calls Fibro Warriors.  I find that most people think of communication only in terms of formal speech and debate so I asked Tanya what role does speech and debate play in her everyday life.  I don't do a...

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The Death of Customer Service and How YOUR Small Business Can Benefit From It

Last month I talked about Six Ways You Can Demand Better Customer Service as a customer.  Today I'd like to share with you how the death of customer service nation wide actually benefits YOUR business.  It's actually quite simple because the bar has been set so low.  Most Americans' expectations of customer service these days is that it will be a long and frustrating process that will end with little to no satisfaction to show for it.  Here's how that works in YOUR FAVOR:1. Unless your company blows it BIG TIME, most people won't take the time to complain. Customers are so tired of expending energy and they are so busy that they are reluctant to even try unless they deem...

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Six Ways You Can Demand Better Customer Service

If you've ever tried to call customer service in the last decade, you know how difficult and frustrating it can be.  Getting through the phone tree to the right department can be difficult enough, but getting to speak to a live person might take an act of congress. Then there's the challenge of getting what you want from a customer service rep who is paid a little more than minimum wage and has little to no customer service training and absolutely no vested interest in the company he or she is working for.  If calling THAT company again gives you nightmares, read on!   1. Getting through the Automated Audrey Phone Tree If the above picture doesn't send shivers down...

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Conversational ADD: What YOU Need to Know!

It’s one of the most pervasive and dangerous habits in America today and it's destroying your relationships! You see it all the time, but you probably never thought much about it. It's, unfortunately, at work in oral, face-to-face conversations and written exchanges over social media, text and email.  I call it Conversational ADD.  Here are a few examples:  Mary posts on Facebook asking for help for problem X only to have Jane give her solutions for problem B.  Jane didn't read Mary's entire post and assumed she knew what it was about. After the confusing exchange gets heated, Jane unfriend's Mary after six years of treasured friendship.  Tom emails a company to report some problems with his product (or service) and receives...

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