Can you hear me now?
So the other day my dd emails me to tell me her cell phone died. Great! She's 1800 miles away at college with a dorm phone that doesn't call out and her brand new cell phone dies. The good news? It's still under warranty. The bad news? I can't get Verizon to tell me what I REALLY need to do to take advantage of it! Communication: It's what customer service is made of! Yeah...so I'm on the phone to Verizon when they tell me to have my dd look up a Verizon store in her area and go there to see if they can repair it. If they can't, they will tell her what to do. Sounds simple enough, right? ...