Art of Eloquence Blog — order RSS

Communication Pet Peeves: The Phone Tree

Have you ever called a large company and found yourself in the middle of... THE PHONE TREE!  (phone tree...tree...tree...) If you have, you've likely experienced the frustration of one of my biggest communication pet peeves.  Desperate to find the answers you seek, you remain on the line long after the hold music has stopped.  You've pressed every button known to man and you've tried to connect with every department you think just MIGHT have something to do with your particular issue.  After endless patience and wearing your index finger down to a nub, you find you've finally reached a live body and,'s a little scenario I wrote that helps illustrate THE PHONE TREE.  (phone tree...tree...tree...) Press 1 if you...

Continue reading →