Last month I talked about Six Ways You Can Demand Better Customer Service as a customer. Today I'd like to share with you how the death of customer service nationwide actually benefits YOUR business. It's actually quite simple because the bar has been set so low. Most Americans' expectations of customer service these days is that it will be a long and frustrating process that will end with little to no satisfaction to show for it. Here's how that works in YOUR FAVOR:1. Unless your company blows it BIG TIME, most people won't take the time to complain. Customers are so tired of expending energy, and they are so busy that they are reluctant even to try unless they deem it...
If you've ever tried to call customer service in the last decade, you know how difficult and frustrating it can be. Getting through the phone tree to the right department can be difficult enough, but getting to speak to a live person might take an act of Congress. Then there's the challenge of getting what you want from a customer service rep who is paid a little more than minimum wage and has little to no customer service training and absolutely no vested interest in the company for which he or she is working. If calling THAT company again gives you nightmares, read on! 1. Getting through the Automated Audrey Phone Tree If the above picture doesn't send shivers...
My domain names are through GoDaddy, but not my hosting. I actually did have my hosting with them at one time, but their service was so poor that my website didn’t function properly because of it. Further, my site was down frequently. They insisted it was my site, but as soon as I moved it to my friend's hosting site http://traciknoppe.com/, everything worked fine. Thank you, Traci! :D I must admit that I had a very poor opinion of GoDaddy.com until last week when they issued this apology: I wasn't surprised by the fact that they had outages, but I was impressed by the email they sent apologizing for it. They addressed the outage issue, apologized for it, put your...
Phones have changed a great deal over the years. I found some fun videos that give us a little insight as to the various major changes that have taken place in our telephone history. Here is a 5 minute documenary on the introduction of women as switchboard operators. It's amazing what training these women had and the strict rules they had to observe while working for the telephone company. I thought I had it bad when I worked in customer service and was tied to the phone except for a half hour lunch and two ten-minute scheduled potty breaks! Not sure this is true, but I found one video that said, "As dial telephones were introduced - replacing operator service - instructions were shown...
Dr. Seuss' birthday is this Friday. He would have been 108 years old. As many of us did, I grew up with Dr. Seuss books and so did my children. They were a fun way for kids to want to learn to read. They had two of the things kids love most: rhyme and nonsense. Silly words with silly pictures, odd situations and strange creatures enticed us all. This week on the Art of Eloquence Communication FUNdamental's blog, we will be celebrating silliness and creative play that fosters better education (specifically communication) and remembering Dr. Seuss. Part of the reason Dr. Seuss was so effective was because he included humor and creative play into the learning process, an idea Art of Eloquence...
