Art of Eloquence Blog — customer service rep RSS

Six Ways You Can Demand Better Customer Service

If you've ever tried to call customer service in the last decade, you know how difficult and frustrating it can be.  Getting through the phone tree to the right department can be difficult enough, but getting to speak to a live person might take an act of Congress. Then there's the challenge of getting what you want from a customer service rep who is paid a little more than minimum wage and has little to no customer service training and absolutely no vested interest in the company for which he or she is working.  If calling THAT company again gives you nightmares, read on!   1. Getting through the Automated Audrey Phone Tree If the above picture doesn't send shivers...

Continue reading →