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The Death of Customer Service and How YOUR Small Business Can Benefit From It

Last month I talked about Six Ways You Can Demand Better Customer Service as a customer.  Today I'd like to share with you how the death of customer service nationwide actually benefits YOUR business.  It's actually quite simple because the bar has been set so low.   Most Americans' expectations of customer service these days is that it will be a long and frustrating process that will end with little to no satisfaction to show for it.  Here's how that works in YOUR FAVOR:1. Unless your company blows it BIG TIME, most people won't take the time to complain. Customers are so tired of expending energy, and they are so busy that they are reluctant even to try unless they deem it...

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