If' you're a Christian working a small business, you need to join me this morning! You may not realize it, but almost every aspect of your business involves communication skills. The more effective you are, the more success you'll have in your business. Jill Hart of CWAHM and a sampling of Christian Work at Home Moms join me this morning (9am PST/12pm EST) to share tips and techniques for better communication with your customers, co workers, suppliers, employees and more. We'll discuss tips for customer service, sales, marketing, your blog, website, dealing with co workers, social networking like Yahoo groups, Facebook and Twitter. Join us via your computer: http://www.talkshoe.com/tc/19736 Or call in to the show: Phone Number: (724) 444-7444 Call...
Real Rhonda vs Automated Audrey... The world is going virtual and there's not much we can do about it, but is it a good thing? I recently read an article which made it appear that it is and that it's what people want. A recent study they cited said: "Actually, what customers prefer is self-reliance. A recent Forrester Report showed that only 28 percent of U.S. online consumers 'prefer to contact companies via telephone or e-mail rather than using a company’s website to get answers to their questions.' And we feel certain that, as younger generations turn into a larger segment of the market, they are going to drive upward the percentage of people disinclined to interact with humans for...
Ever felt like your designer labels weren't showing? Last week my dd had to return a blouse she received for Christmas from a relative. It didn't fit so we took off for another one of our mother/daughter excursions. We had several of these special days when she was home from college over the Christmas holiday. It was quite a little drive to the mall. It's not a place we frequent as it's too far, hard to park, crowded and rather pricey. But it was a mother/daughter adventure and so off we went. We walked up to the Nordstrom cashier and my dd told the woman she wanted to return the blouse because it didn't fit. The woman asked if my...
So the other day my dd emails me to tell me her cell phone died. Great! She's 1800 miles away at college with a dorm phone that doesn't call out and her brand new cell phone dies. The good news? It's still under warranty. The bad news? I can't get Verizon to tell me what I REALLY need to do to take advantage of it! Communication: It's what customer service is made of! Yeah...so I'm on the phone to Verizon when they tell me to have my dd look up a Verizon store in her area and go there to see if they can repair it. If they can't, they will tell her what to do. Sounds simple enough, right? ...
Customer NONservice?
My daughter called me at work to say I was to phone Ian at my bank. The customer service operator asked me what Ian's last name was and I explained that he hadn't left his surname. When she asked for his department, I said I didn't know.
"There are 1500 employees in this building, ma'am," she advised me rather curtly.
After a few more brusque comments, I asked her for her name.
"Danielle," she said.
"And your last name?" I asked.
"Sorry," she replied, "we don't give out last names."
From ArcaMax.com
