Customer NONservice?
Customer NONservice?
My daughter called me at work to say I was to phone Ian at my bank. The customer service operator asked me what Ian's last name was and I explained that he hadn't left his surname. When she asked for his department, I said I didn't know.
"There are 1500 employees in this building, ma'am," she advised me rather curtly.
After a few more brusque comments, I asked her for her name.
"Danielle," she said.
"And your last name?" I asked.
"Sorry," she replied, "we don't give out last names."
From ArcaMax.com
7 comments
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Wow – I’m not sure what to say other than that. Wow.
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That is sooo typical! With customer service the axiom is “the customer is always right” …
My pet peeve is waiting and the receptionist not even acknowledging that you exist. You don’t mind waiting when they say, “I’ll be with you in a moment.” …but to be ignored? You wonder if they even see you, or are they playing a hand held game behind the counter and don’t want to be distracted!
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Oh, that figures. It’s like the customer services reps who put you on hold to talk to a manager and hand the phone to a co-worker who is not a manager either and can’t do a thing to help you. Oye!
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Ha! Sooo typical! I guess sometimes all we can do is laugh!
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Are you KIDDING me???? How rude.