That is sooo typical! With customer service the axiom is “the customer is always right” …
My pet peeve is waiting and the receptionist not even acknowledging that you exist. You don’t mind waiting when they say, “I’ll be with you in a moment.” …but to be ignored? You wonder if they even see you, or are they playing a hand held game behind the counter and don’t want to be distracted!
Wow – I’m not sure what to say other than that. Wow.
What’s really bad is when you’re talking with a tech support rep and he’s eating potato chips as he’s trying to figure out your problem!
Working for the Action Center of a major corporation that is involved in the recent housing crisis. I hear so much from so many. It is irritating when the customer is returning the call of an associate and they likewise do not have a last name. However, I can assure you that I would never let a customer know my irritation at a situation they had no control over. Maybe your bank does not appreciate it’s customer.
Sad that 99% of good customer service is patience and an even tone to your voice and yet so few come close to what I would call good customer service let alone simple courtesy.
Are you KIDDING me???? How rude.