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Automated Audrey

Real Rhonda vs Automated Audrey... The world is going virtual and there's not much we can do about it, but is it a good thing?  I recently read an article which made it appear that it is and that it's what people want.  A recent study they cited said: "Actually, what customers prefer is self-reliance. A recent Forrester Report showed that only 28 percent of U.S. online consumers 'prefer to contact companies via telephone or e-mail rather than using a company’s website to get answers to their questions.' And we feel certain that, as younger generations turn into a larger segment of the market, they are going to drive upward the percentage of people disinclined to interact with humans for...

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