Art of Eloquence Blog — communication faux pas RSS

Are you happy now?!

A while back I had  a strange customer service experience when ordering my cell phone.  The entire incident was hilarious with lots of communication faux pas and I'm sure I'll be sharing that at another time.  Sometime soon Carla and I will be having a Grace Talk Soup show on cultural and regional differences on communication.  This little tidbit is a great warm up for that show. The customer service department for Best was apparently in India where they have extensive training in various aspects of the English language in order to converse with customers here in America.  However, some cultural or regional differences or perhaps American customs and expressions  in communication were apparently not addressed. After a quite...

Continue reading →