Effective Email (Part 3)
Several recent studies show that email is deceptively more difficult that most people are aware. Research reveals that 78% of people believe they are clearly communicating and 89% of receivers believe they are correctly interpreting an email. However, the unfortunate reality is that the receiver correctly interprets an email message only 56% of the time! Why the discrepancy? Email is devoid of body language, facial expressions, vocal inflection, gestures, and other nonverbal cues which make up 93% of face-to-face communication! Though an email is easy and convenient to write, we often forget that the other person may not interpret what we type the way we meant it especially since the only things the receiver can use to interpret our email...