Yesterday was National Blame Someone Else Day. Did you? I mean, did you blame someone else for something? If not, it's not too late! ROFL
People do it all the time, don't they? Did anyone ever do it to you? Recently? How about a service provider? I remember having a local cable company in California that was incredibly inept. It took them eight months to properly install our cable. I should have known something was amiss right then. Unfortunately, they were the only game in town.
Every time we'd call to report a problem, they would tell us it was our fault. They once told us it was our fault that they didn't install the equipment correctly! After all, they couldn't reach us by phone because they hadn't installed it yet!
Sometimes the blame game is a communication tactic. A survey done several years ago showed that less than half of people thought they communicated well. However, they thought only 29% of other people did!
Have you ever had someone blame you for something they did? Share your personal or customer nonservice story here!
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If you liked this post, read…Seven Reasons Why YOU Should Sign Up for the Art of Eloquence Newsletter
National Blame Someone Else Day
Yesterday was National Blame Someone Else Day. Did you? I mean, did you blame someone else for something? If not, it's not too late! ROFL
People do it all the time, don't they? Did anyone ever do it to you? Recently? How about a service provider? I remember having a local cable company in California that was incredibly inept. It took them eight months to properly install our cable. I should have known something was amiss right then. Unfortunately, they were the only game in town.
Every time we'd call to report a problem, they would tell us it was our fault. They once told us it was our fault that they didn't install the equipment correctly! After all, they couldn't reach us by phone because they hadn't installed it yet!
Sometimes the blame game is a communication tactic. A survey done several years ago showed that less than half of people thought they communicated well. However, they thought only 29% of other people did!
Have you ever had someone blame you for something they did? Share your personal or customer nonservice story here!
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
If you liked this post, read…Seven Reasons Why YOU Should Sign Up for the Art of Eloquence Newsletter
4 comments
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Weeeeel. . . I won’t name names (NETFLIX), but. . . they billed me for 6 months for something that was cancelled. They (NETFLIX), of course, claim it wasn’t cancelled. I had an email from them asking me why I cancelled, but there were no numbers on it so they all but accused me of lying. They (NETFLIX) claimed that my giftee had requested it stay on. He hadn’t. They (NETFLIX) claimed that he put his own credit card on the account and switched it back to mine the next day. He doesn’t have a clue as to what my credit card number is! They (NETFLIX) argued me into the ground and flat out refused to give me any of the money back, but they (NETFLIX) did finally cancel it. Still, I’m out almost $100 for nothing. I will never do business with them (NETFLIX) again, even if they were the last movie provider (NETFLIX) on the face of the earth! Can you tell I don’t like them (NETFLIX)? LOL Oh, I should point out that the supervisors and so-called manager were much nastier and harder to deal with than the regular rep!
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I’ll bet your distaste for them was a direct result of how they communicated to you. Customers may not like something, but their anger usually isn’t aroused unless they feel they were approached about it in a negative or unfair way.
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Yes! When babies were being born it was ALL HIS FAULT! grin
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ROFL