Interview w/a Communicator: Tech Services Provider

Meet Traci Knoppe, tech service provider, internet marketer, entrepreneur, blogger, teacher and public speaker.

Traci has been online since 1996, built her first website in 1997 and started her first online business (web design services) in 1999.  She added internet and affiliate marketer to the mix in 2007. Then in 2009 changed her per-hour web design business model to a Team model when she hired help and offered her web design and tech skills as an outsourcing services provider – which she continues to do today.

Traci is a wealth of information on most techie issues which is a great relief for non techies like me!  She is also a fabulous friend and I know you will enjoy hearing more about her.

1. Please tell us a little about yourself.
I’m a Christian wife, mom, mother-in-law and grandmother who is a homebody that enjoys sewing, reading, my dogs, cats and a good cup of coffee.  I’ve been a work at home entrepreneur since 1998.

2. What is a typical day in the life of Traci Knoppe?
As a confirmed morning person, I’m up early – usually by 6am daily to enjoy some quiet time in prayer; then coffee and checking email, etc.. while I map out my to-do list for the day.

Then I hit the ground running and managing my Team, assigning out work to them and then digging in and doing client work myself.  My day often consists of numerous phone calls and various interruptions which are common to work at home life. :)

3. I love hearing people’s testimony! Please share how you came to know the Lord and how important The Great Commission is to a believer.
In 1988 I was in the process of a divorce and was an independent consultant for Home Interiors, which was a Christian owned and operated business, and lead my local Team Directors.  I met many fine ladies in our Team meetings and one was attending a new big local church and invited me to go with her.  I felt drawn to go and before I knew it, I found myself propelled out of my seat and going down for an altar call.  I know God was calling me, and had been for quite a while, and that day on July 17, 1988 was the day I accepted Jesus as my Lord and Savior.

Sharing the good news of Jesus is paramount and what we, as Christians, are called to do.  Being a homebody, I truly don’t get out much – but have used the internet and my personal web site to tell others about Jesus.  Unlike many business owners, I have chosen to be very up front about my faith.  While I don’t ‘preach’ to everyone – I also don’t hide my faith either.

I have done many seemingly simple things to share the love of Jesus with others:  as simple as giving a homeless person a meal, to giving someone a cart at Aldi’s without taking their quarter.  It can be the simplest of things that shows Jesus in you. So don’t think you couldn’t street preach, or because you’re not a ‘Billy Graham’ or whatever – do what you can where you are.  Bloom where you’re planted.  :)

4. How many years have you been married and how important has effective communication been in your marriage?
My husband and I have been married 18 years.  Like most long married couples, we seem to have a communication that goes beyond the need for words.  I know when my husband is thinking on things, without even looking at him – I’ll say ‘What?!’.  He says, I’m thinking.  Yes, I know, I can ‘hear’ you thinking.  What about?.  :)

Another funny communication story, but of my daughter and son-in-law.  I recently went with my daughter Heather to look at a baby bassinet at a local resale shop.  It was a great deal and looked like brand new.  So she bought it.  (she’s due with her second child, my third grandchild in February 2012).

However, the bassinet would not fit in her car, so I put it in the back of my van and would deliver it to them the next day at church.

When she arrived home, her husband asked her what shape it was in.  My daughter was puzzled and said – I showed you a picture, it’s a rectangle!  He looked equally as puzzled – as he meant, what condition was it in.  😛

So words do matter:  ask the right questions, get the right answers. 😉

5. Share with us your greatest blessings and challenges you have had as a parent.
My greatest blessing as a parent is simply having a large family.  It’s not easy training children in today’s world of negative influences; so it does my heart good to repeatedly hear how well behaved my children are.

One such example was my youngest child, wrote a note to her teacher (our 3 youngest attend a small private Christian school) and thanked her for helping her learn to count money.  This was something she struggled with – and once the teacher adjusted her approach in helping my daughter learn – she caught on quickly.  We did not know our daughter had written this note until the night of the school graduation, when in tears, the teacher told my husband about the note and how much it meant to her.

It was a proud parenting moment to know your child will do the good and right thing, even without prompting.  :)

My challenges as a parent are in remaining consistent in my efforts.  I struggle with some health issues, and it’s very easy to get lax in parenting due to my not feeling well or having mental/physical strength to have to address a teachable moment; but I do.  It’s critical and those moments are not always those you can ‘do over’.

6. What is your favorite scripture and share what God is communicating to you personally through it.
I can do all things through Christ who strengthens me. Philippians 4:13.  I live this verse daily; and especially during times in my life of great struggle and life stresses.  Knowing that I am not doing all this alone has brought me immeasurable comfort, hope and strength to keep going when I didn’t think I could.

7. You have a unique ministry/business.  How important is effective communication for you as you go about your daily activities?
Since I deal with technical things all day; and my clients are generally not technical and do not ‘speak geek’ – I have had to learn how to identify what clients want vs. what they say. I need to be able to ‘translate’ what clients want into a viable action plan.  Not always easy. Again, ask the right questions to get the right answers.  😉

I’ve had clients who want a really cool web site, but they don’t really know what they want specifically.  Communication is essential to get the details we need to try and give them what they want.

I’ve had clients who give you only general concepts – then won’t return emails to answer questions we have on a project.  Again, communication is essential to get the job done.

In the end, effective communication, would have saved us both a ton of time and frustration.  I have many skills – mind reading isn’t one of them. 😉

8. What forms of communication do you use in your ministry/business?  Which one is your favorite and why?
Primarily email – as I like the written record ‘paper trail’ of communication.  I also do quite a bit on phone or Skype; but prefer to follow-up with a written synopsis of the conversation to make sure we all understood the bullet points of the call.  Again, it’s creating a written paper trail of communication.

9. What are the challenges in communicating in other ways?
I find communicating by phone or Skype to be good, in that you can quickly – with voice expressions, and get to the point quickly.  However, I find that it’s also easy to forget critical elements of a conversation as the conversation continues and veers off to other topics.

So I prefer email as a primary communication source; or if initial contact is by phone – to follow-up with a written synopsis.

10. If you could go back in time and give yourself advice about a misunderstanding you had in the past, what would you tell yourself?
There’s a time to speak, and a time to be silent – use wisdom and discernment to know which apply.

So many times I’ve spoken when I shouldn’t – and remained silent when I shouldn’t.  I clearly remember many times in my youth when I would ‘argue’ my point, as I knew I was right- only to not be heard and to ultimately alienate someone unintentionally.

Whether sharing the gospel with someone; or trying to settle a disagreement – there comes a point when you’ve shared your heart, said your side and now you need to let God do the rest.

Misunderstandings often occur because stubbornness closes the ears and clouds the mind to reason.  Where words are many, sin is not absent (Proverbs 10:19) – so listen more, talk less. 😉

11. How can we learn more about you and your business/ministry?
Business Sites
http://YourWebTechTeam.com
http://QuickSourcing.com

Personal Blog
http://TracisCottage.com

12. Any final thoughts you’d like to leave us with today?
I love music, and my favorite song often is whatever fits the moment for me – as I truly believe God uses songs that glorify him to speak his Word into me when I need it.  I often listen to, and share music via my social media streams, from Grooveshark – which is free.  :)

So I leave you with an appropriate song:  Word of God Speak by MercyMe  http://tinysong.com/jWKw

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NEW: Interview w/a Communicator

We have a new feature here on Communication FUNdamentals called Interview with a Communicator.  We all communicate every day of our lives and communication touches every aspect of it.  So…each week, I’m going to bring you a blog interview with someone in a different ministry, business or time of life to share with you.  Each will share the mission God has them on and how effective communication plays an important role.  We begin with a friend I met online.

BeckyJoie Thombs Oakes is a “multiple hat wearer” and a free-lance writer. She spends her time volunteering to work with youth as well as lay-counseling ministries at a local Christian counseling center.  She has three sons.   She lives with her husband, two of her sons and their Yorkshire terrier in Leesburg, FL.  Always uplifting and gracious, she puts a smile on the faces of those all around her.  I know you will enjoy her.  Here we go…

 

1. Please tell us a little about yourself.

I like to describe myself as a multiple hat wearer. I am first and foremost a wife and therapeutic mom. By that I mean that I help children from abusive and troubled backgrounds. My husband and I have adopted two teenage boys through foster care and have an older son who is in college preparing for a law career. In my spare time, I am a youth worker, middle school Sunday school teacher, lay-counselor, health consultant and a health food business person.  I never have time to be bored. I love helping people. It fuels me.

 

2. What is a typical day in the life of Becky Joie?

Currently, I homeschool my two boys, ages 15 and 17 but during the day, I run my health businesses from home and do therapeutic respite for whoever the Lord sends my way. This includes dealing with a great deal of behavior management in troubled children so we keep very occupied with outdoors activities and routine household chores. It requires a stable schedule with a tiny bit of flexibility so my day is often planned from 6am until 11pm or later, depending on issues that come up during the day.

 

3. I love hearing people’s testimony! Please share how you came to know the Lord and how important The Great Commission is to a believer.

I was raised in a Christian home. My family had an evangelistic ministry performing puppets, music, chalk drawing and preaching. I am told by my parents that I gave my life to the Lord as a 5 year old but I really did not remember it, although I remember being baptized. When I was in the 4th grade, our family settled in a church that was very strong on keeping God’s law but not especially skilled in grace. Through a series of events and time in a restrictive environment,  I became hurt and turned away from the Lord for a brief while in my adulthood. I had been in an abusive marriage where I had my oldest son. My ex-husband was a pastor.  We divorced to due his abuse and unfaithfulness.  Even after we had been separated for a few years, I was still not over it.  I was very angry about this and ran from the Lord for a while. Then, I was invited to a Calvary Chapel home bible study. It was there I felt God’s love and mercy but was also convicted for sin in my life so I re-committed my life to the Lord.  Then I learned that God really loved me, that I was definitely a sinner in need of a Savior. I learned that God was not a bully waiting for me to trip up so He could hit me with a club of punishment but that He really loved me, wanted to forgive me and give me a new life. I gave my heart to Him and turned away from the world. It was one of the toughest things I ever did but I’m so glad I did it. That was about 15 years ago. I’ve served the Lord gratefully ever since. A couple of years after splitting with my ex-husband, I met my husband, Doug, who is a wonderful, godly man.

 

4. How many years have you been married and how important has effective communication been in your marriage?

As of June 2011, we will have been married for 14 years. We were put together by “Godcident”, we like to say. Paired up in a Christian musical, we became very good friends. We didn’t even know that we liked each other more. Other people had to point it out.  At one point, he tried to tell me that he liked me and said, “I’m so glad we are friends.” I was DEVASTATED. I had begun to realize I liked him as more and thought he was saying he only like me as a friend.  He saw a man kind of following me around and thought I was taken already.  This also did not help. We didn’t communicate about it at all. It took a mutual friend of ours to mend the communication gap. Thank God for friends! I would hate to think I missed out on a wonderful husband because we did not communicate how we felt to each other.

 

5. Share with us your greatest blessings and challenges you have had as a parent.

My type of parenting is a cross between therapeutic parenting and the “Love and Logic” style. I need to be very careful to keep my tone of voice mild and cheerful even when disciplining as tenseness can trigger fears of abuse or anger in the children that I help. I also have to be very cautious with humor as the children are sensitive and might feel ridiculed. With my oldest son, it was different. He was a rascal but he had a great sense of humor. He had a knack for embarrassing me. One time he hid inside an old pulpit at the base of the stairs in an old church building and waited for ladies to come down the stairs. He would jump out and scare them. Screams would echo across the church. That would be when I would find out what he did and want to crawl under a rock. Another time, he told a sharp looking single man that I went to the doctor to get a shot in my rear end. Humiliating! Sometimes working with troubled teens can bring embarrassment as well. When a teen throws a tantrum ( throwing things, yelling, stomping feet, cussing) in public because they don’t get the yogurt they want in the store and they won’t wait to discuss it in private  OR else when one has wild behavior and climbs atop a grocery display and I have to talk to them in a sweet, calm voice, it can be quite unnerving to wonder what people think of our family. I overcome this by telling myself that it does not matter what others think and that I need to parent my children and my temporary charges the way that they need me to parent them because I answer to God and not strangers who don’t know the circumstances. Of course, we use discipline but it looks very different from what others use so there is no way between the behaviors and our discipline style that we are going to look normal to anyone who does not understand these things.  My biggest challenge is parenting against normal logic because this parenting style is unique to parents who do what I do.

 

6. What is your favorite scripture and share what God is communicating to you personally through it.

I love Ephesians 3:14-21 which talks about knowing the love of God and being stirred up in Him. I think that is the answer to healing any hurt and motivating all Christian service. Love is the key. That is my prayer—that all who come into my pathway will know God and His love.

 

7. You have a unique ministry/business.  How important is effective communication for you as you go about your daily activities?

Communication is  24/7 job here. I must communicate in a way that can be received by hurting children. I must teach them how to communicate through words instead of poor actions. I must teach them how to express emotion appropriately. Most important is the modeling of how we communicate with our Lord for every need, every fear, every want, every time we need forgiveness or to tell Him that we love Him. They will see what a true parent is like if they see me trusting God. He is the ultimate parent.  In our home, prayer is a communication about trust/faith as well as communication with God. I am so blessed when one of my kids “gets it” and sees me with a headache. He comes and lays hands on my head and asks God to heal me. Other times, one child will be frustrated with the behavior of another. They will mimic my quiet, under the breath prayer before responding to the child who is irritating them. Then I know I’ve communicated faith and trust well to them.

 

8. What forms of communication do you use in your ministry/business?  Which one is your favorite and why?
I use many forms of communication with my kids, from letters, to songs, to stories and even signs on the wall. Storytelling is very helpful to relay empathy. If they can see how they would feel in a given situation, then they can learn to empathize with others.

With my health business, I use social media such as Facebook and Twitter. I have used blogging but lately I’ve just been too busy for that. Facebook is most effective because you can communicate with many more people and interact much more quickly. You are not just putting your message/product out there but you also get to develop relationships with your customers and provide much better customer service.

 

9. What are the challenges in communicating in other ways?

I’m not a phone person really. I like to see people’s faces or see their words in front of me. This could be because I am a visual person and have some auditory processing issues with noise. I prefer in-person or in written and electronic communication. That way I can mull over what is said more before reacting and I won’t miss something important.

 

10. If you could go back in time and give yourself advice about a misunderstanding you had in the past, what would you tell yourself?

That is a tough one. I think that in my past, I would have communicated more rather than clamming up. I think I would have thought more before reacting. There are so many things we can improve in communication. We are all students with so much to learn.

 

11. How can we learn more about you and your business/ministry?

Right now, I am in the development stages of the therapeutic parenting fan page.  https://www.facebook.com/pages/Christian-Therapeutic-Parenting/193811603983441

My business page for health food is: http://www.beyondorganicinsider.com/becomeaninsider.aspx?enroller=4382 The company will open in October of 2011 but I’m beginning to build the business beforehand because I believe in Jordan Rubin, the creator, and his ideas for health and nutrition .

I also sell Nature’s Sunshine Products. You may contact me via email at rjeremiah2911@embarqmail.com for information on vitamins, supplements and natural health resources.

 

12. Any final thoughts you’d like to leave us with today?

I just want to thank you, JoJo, for working so hard to teach people about communication. I feel that what you are doing is one of the most important ministries that the church could have and it’s also a business that could help others in their own personal and professional lives. Communication is not just telling people everything. I’ve heard it said, “People don’t care how much you know until they know how much you care.”

Thanks so much for sharing with my readers, BeckyJoie!  You are a blessing and inspiration to so many!

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NEW at Art of Eloquence: UPDATED Sample Lessons

We’ve updated all our sample lessons!

Over the last year, I have been working almost exclusively on new communication studies, especially the ones that you have told us you needed.  Over the year, we have released:

Say What You Mean Debating the Issues

 

Say What You Mean Overcoming Social Anxiety

 

Say What You Mean Beginning Debate

 

Say What You Mean Avoiding, Reducing and Resolving Conflicts

 

This past year has left me precious little time to do some much needed revising of our website…and you all know how UNtechie I am.  Well, in the past few weeks, I’ve been working on several aspects of our website and today I’m ready to announce our first series of changes: UPDATED Sample Lessons!

After much techie frustration, I have finally been able to update and upload revised versions of the seven sample lessons that we have had, mostly for our homeschool curricula, and HEEEEEEAR they are!

 

Say What You Mean for Preschoolers

Say What You Mean for Kids

Say What You Mean for Teens

Know Your Audience

Say What You Mean: A Creative Speech Course

 

 

Say What You Mean: Defending the Faith

 

Say What You Mean When You’re in Business

 

Each sample lesson link is located toward the bottom of the page so feel free to browse!  I am currently working to create sample lessons for some of our newer studies which do not yet have them.  I should be finished with them all by Wednesday, so come on back to the blog and check them out!

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Business Communication Seminar Today

If’ you’re a Christian working a small business, you need to join me this morning!

You may not realize it, but almost every aspect of your business involves communication skills. The more effective you are, the more success you’ll have in your business.

Jill Hart of CWAHM and a sampling of Christian Work at Home Moms join me this morning (9am PST/12pm EST)  to share tips and techniques for better communication with your customers, co workers, suppliers, employees and more.  We’ll discuss tips for customer service, sales, marketing, your blog, website, dealing with co workers, social networking like Yahoo groups, Facebook and Twitter.

Join us via your computer:

http://www.talkshoe.com/tc/19736

Or call in to the show:

Phone Number: (724) 444-7444 Call ID: 19736

The audio will be available immediately following the show, but if you listen in to the live seminar, I’ll be sharing a voucher code to purchase Say What You Mean When You’re in Business for HALF OFF!

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*SUBSCRIBE HERE*: for More Communication Fun, FREE Gifts and Exclusive Offers!

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Should advertisers know their place?

So far this year, we have discussed several aspects of the importance of communication in every day life.  Where most people only think of communication as speech-making, we discussed that the most important communication is in our relationships.  Well, so far, we have only discussed this in general terms.  Starting this month, I’m going to begin our discussions on specific areas of life.  This is a discussion so I encourage you to share your thoughts and feelings on the issues I’ll post the rest of this year.

This month is Business Communication Month here at Communication FUNdamentals, as is this month’s AoE Seminar Panel with Jill Hart from CWAHM.com (Christian Work at Home Moms) and her readers.

So to start off the month I’m going go in depth on an article I wrote a while back called, “12 Deadly Communication Sins of Advertising.”  I’ll post on each of these marketing techniques during this month so that we can dissect it and discuss it in depth.

Since today isn’t March yet, I’d like to take this opportunity to post the beginning of the article to get you started:

12 Deadly Communication Sins of Advertising by JoJo Tabares

You don’t have to be a marketing genius to be able to spot a bad ad. Every consumer can pick them out; they are the ones that annoy us. They interrupt our day and waste our time. So why should we even have a discussion about bad ads? Because identifying a bad ad is what our customers do. We on the other hand are often oblivious to the miscommunication a bad ad can send to our customers!

As small business owners, we spend an inordinate amount of time trying to figure out what a good ad is. Finding the best possible combination of words, concepts and persuasion for each audience/venue is a daunting task and I don’t even pretend to be a marketing expert. However, as a communication expert, I know well the consequences of annoying a customer with salesy hype at the most inopportune time. By following some simple rules you can avoid making some of the most common business communication errors.

Error #1. Being an Uninvited Guest
Generally an ad, sales pitch or sales call is an unwelcome interruption for our customers. Even if they sign up for a double opt in eNewsletter, they are interrupted by their daily email to find our communication awaiting their immediate attention. We small business owners need to be sensitive to that. If we are to persuade this potential customer to take a look at our wares, we must communicate that what we have to offer is worth the interruption. Our first mistake is merely assuming that all of our customers are eager to see or hear what we have to say. When we understand that we are merely an unwelcome interruption to their day, we can begin to tailor our message accordingly. First we need to capture their attention in the headline. This headline must be tailored to the specific group of potential customers to whom you are speaking. Make sure that it addresses their needs! In an effort to sell more widgets, we small business owners tend to want to appeal to a wide range of customers. Think about how you like to be addressed. Do you like to be spoken to as if you are one of the masses? Or do you appreciate it when someone takes the time to find out what you need? We will discuss the body of the ad later on.

Another common error of being uninvited is to post an ad on an email group like Yahoo inappropriately. Many groups do not allow ads at all. Some groups allow ads only on specific days. To post an ad on a non ad day is almost an unforgivable sin. Spam is a big issue for people these days. It is vital to get to know your groups before you begin posting in order to avoid making a very bad first impression. Most of these ads don’t get read at all. These ads are quickly deleted and sometimes members will email the moderators asking that *justice be done*. 😀 Be careful not to leave a bad taste in your customer’s mouth or you will not eat of the fruit of success. Bad press travels ten times faster than good news and about a hundred times as often!

Along these same lines is the dreaded sales follow-up phone call during the dinner hour. If you call your customer on the phone, always make sure to call at a convenient hour. Don’t call during dinner! Yes, you will be sure to catch her in, but an old sales proverb goes like this: Hungry customer with dinner waiting is not in the market for whatever it is you sell!

Have you ever encountered a sales message that didn’t understand that presumed too much?  One that didn’t understand that it was an unwelcome interruption and demanded you drop everything to attend to it?  Perhaps it was a phone call?  What happened and how did it make you feel about their offer/product?  Please share!

*SUBSCRIBE HERE*: for More Communication Fun, FREE Gifts and Exclusive Offers!

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Feb Seminars and Interviews

I have several interviews and seminars coming up this month. Check out the links for more info on how to join in. Some are live, but the second one (Homeschooler Next Door) has been pre-recorded and will air that day.

CWAHM Radio: Feb 17th 1PM EST (Christian Work at Home Mom Radio)

The Homeschooler Next Door: Airing Feb 17th 3pm
February Seminar: 02/24/2011 11:00 AM EST
Communication: Much More Than Just Speech-Making

Join me for some insights into how effective communication can help YOU in your business, homeschooling and every day life!

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Ten Things to Post During Tough Times

It’s been a while since I posted an article about business on Communication FUNdamentals.  The last seven weeks were devoted to homeschool articles.  So this week I thought I’d bring you an article on blogging and social media.  This week I’ll share ten things to post during the tough economic times.  Next week I’ll talk about the ten things NOT to post!

10 Things to Post During Tough Times

If you are blogging or using social media for business purposes, it’s always a good idea to know your audience.  What are your customers looking for?  What do they need?  How can you help them?  In these financially tough times, I find that there are several things people are looking for and several things they are NOT.  You can use this knowledge in order to be of use in a timely way.

1. Things that give them hope

People are struggling to make ends meet.  They need hope.  Post a short message of encouragement.  Offer to help find something in your area of expertise.

2. Things that give them inspiration

Post an inspiring quote, an inspirational picture, a Bible quote.  Give them an idea for a project they are working on.

3. Things that are a distraction

As making ends meet can be more than a full time job requiring many hours of dedication and focus, a small distraction is usually welcomed once in a while!  People can’t go on long vacations, but you can offer a mini vacation just by posting a funny picture, odd fact, clean joke or note of encouragement.  Anything that is a short distraction which allows them a tiny break in an otherwise frustrating day can be of immense help.

4. Things that make them laugh

Post a clean joke or funny saying, silly picture or even just a funny comment.  Humor is a mini vacation!  Humor helps a body release stress. Be someone’s hero and help them find something to laugh at when they are having a tough day.  Be sure not to make fun of their struggle, but do introduce a little levity.

5. Things that educate them about the changing times

If someone is struggling to do something (especially if it is in your area of expertise, but even if it isn’t), offer to help them or educate them. Make a tough situation a little easier.  They will never forget it!

6. Things that contain information about how to survive

If you have inside information or knowledge about how to survive a crisis someone is struggling with, reach out to them.  Offer to share. Help if you can.  As much as you can.  You don’t have to spend hours with them if you don’t have the hours to spare, but help someone get through a tough time in any way you can.

7. Things that warn them of troubles ahead

Let folks know of scams you have encountered.  Warn them of impending disaster.  Help them avoid further disappointments.  Take a few minutes to help someone else avoid the struggles you had to go through.  Give them the benefit of your wisdom.

8. Things that help them make money for their family

I’m not talking here about blasting Network Marketing ad links all over Facebook, but if someone has said they are looking for a business, offer some suggestions.  If you represent a company that might work for them, mention yours along with some others opportunities or ideas.  Tell Mildred she might sell her artwork she dearly loves creating.  Encourage Ignatz to look into consulting… then mention that you have an opportunity they may also want to check out.

9. Things that help them save money

Post any ideas or tips you have or find that help folks save more of their valuable income.  If this is your business, offer some free tips once a week or so!  Reply to someone who asks a specific question and needs a particular solution.

10. Things that bring them closer to God

Point them to God.  Post scriptures that speak to their soul.  Help Christians who are hurting by telling them how special they are to the Lord and to you.  Tell the unbeliever that God loves them.  Tell the believer who is questioning his struggles too!  Post things that lead folks closer to or back to God.  God can inspire hope and help change the struggles His children are going through.

What if your business has nothing to do with any of these ten things?  Why share them in a blog, on Yahoo groups, Twitter or Facebook?  Because if you help someone, if you reach out to them, if you care about them, they will care about you and what you do.  If you don’t seem to care about them and offer to help, they will not care to know you, let alone buy green, speckled widgets from you.

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

For more articles on communication in business, check out the bottom of our Articles Page!

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A Question of Homeschooling

For the next few weeks, I’m going to post a series of articles answering the typical questions homeschoolers are asked.  Each Monday, I’ll post answers to questions about socialization, college prep, and extra curricular events.   I’ll also deal with how to handle things when your children are grilled by folks who wonder, (as one anti homeschooler put it) “Does she KNOW anything?”

I’ve been homeschooling for over ten years.  I have taught every grade level and even graduated one student who went on to an elite university.  My children and I have been asked every homeschooling question in the book, but this week I’m going to begin at the beginning.

Why?  Why do you homeschool?  Why did you decide to homeschool? It’s a very common question asked by many people for various reasons.  You may think it has a simple answer, but you’d be wrong.  How many times have you been asked a seemingly simple question only to find the answer isn’t so simple?

Folks often ask me where I’m from.  Seems simple enough, but my life is not simple.  I often look for the reason they are asking.  Here’s what I mean.  If you are asking where I live, I’m from Arizona.  If you are asking where I just moved from, I’m from California.  If you are asking where particularly I lived in California, I’m from Southern California.  However, if you are asking where I grew up, I’m from New York.  (Spent most of my growing up years in New York.)  If you’re asking where I was born.  Then I’m from Colorado.  What if you are asking my heritage?  Well, then I’m primarily from Russia.  Perhaps you’re just looking to find out what department I came from in the store.  In that case, I usually am from the purse department! LOL

There are four basic reasons people ask why we homeschool and the best answer is going to depend largely on your ability to discern.

1. Public school parents who ask why I decided to homeschool may genuinely want to know, but they also fear feeling like homeschoolers think they are bad mothers because they don’t homeschool.  It’s important not to overwhelm them with all the statistics about how “homeschooling is so much better than public school” and how you “wouldn’t have it any other way.”  You don’t want to condemn someone for their educational choices just as we homeschoolers don’t want to be condemned for ours.

It’s best just to give a short answer with one of the reasons and leave it at that.  If they ask more about it, you know they really want to hear more, but again, you don’t want to make it sound as if you think any less of them because they DON’T homeschool.  Each of us makes the choices we do according to what works for our family.  I know some homeschoolers who only homeschool one of their children and some who homeschool all but one.  I know some who have homeschooled all the way through and some who just started when their son was in Jr High.

I usually say something like, “We wanted to give her more individual attention and tailor the subjects to suit her needs.”

2. Public school teachers who ask are usually asking because they don’t approve of homeschooling.  They are often upset that their school won’t get the public funds and that so many homeschoolers put down public education.  I usually tell them that we started off as sort of an experiment to give her more one on one education and then revisited the idea each year.  I let them know that we were apprehensive when we began which tells them that I understand their apprehension now.  I add that it just “worked for us” which tells them that I would understand that it might not work for others and so don’t condemn anyone else’s educational choices.  If they do become defensive, I may add that my sister’s kids are in public school and they are very happy there and doing well.

3. Someone interested in homeschooling usually asks because they are interested, but cannot understand how it might work for them.  I usually find it best to tell them a bit more of the story.  I share how we had moved into a home where the previous owners were homeschoolers.  With my dd going into the 5th grade of a private Christian school, my dh asked me to “look into homeschooling” as an alternative to the expense for private school.  I relate how I talked to as many people as I could and reported back to my dh that I wanted to give it a try, but he said “Whoa!  I only asked you to check it out!”  Then I follow up with how we decided to try it for a year to see how it worked and we never left it.  This allows the person to understand that it was something we, too, had difficulty with and that if we can do it, they might want to look into it too.

4. Someone who is openly anti-homeschool usually asks in order to show me up.  What they are actually saying is, “How could you ruin your kids like this!”  I actually had many in my family ask me this because my dd was so bright and doing quite well in private school.  I used to just say that it’s worked pretty well for us and leave it at that.  However, since I graduated my dd two years ago, my answer has changed slightly.  I usually tell them that I guess I didn’t do too badly.  My dd is in her second year at Vanderbilt University!

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com and hosting her weekly podcast, Communication Comedy Network.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

Stay tuned next Monday for more in my article series, “A Question of Homeschooling” when I will share another answer to a typical question homeschoolers are asked.

If you have a question you are frequently asked and would like me to include it in my blog series, please post a comment here or email me at jojo @ artofeloquence.com

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Email Poll

Email is the number one preferred method of communication these days, but is our email communication effective?  What renders it ineffective?  What could strengthen it and make it more persuasive?  When would it be best to just pick up the phone?  These are the issues I’m going to be covering in a new article series I’m writing exclusively for my newsletter subscribers over the next several months.  If you are not currently receiving our newsletter, you can subscribe here.

It started with this month’s newsletter article and continued with a discussion I had with my dad last week, but I believe most of the misunderstandings now take place over the internet.  Email, texting, social media and Yahoo groups are immensely popular ways to communicate these days.  As of February of this year, Facebook alone has 175 million people logging in each day (according to Facebook COO, Sheryl Sandberg).  Studies show that only 7% of face-to-face communication is made up of the words we use.  The rest is in our body language, facial expressions, tone of voice, etc.  This means that most of our communication with each other now takes place devoid of 93% of what makes up communication in a face-to-face conversation.

Apparently all our texting habits and email shortcuts are having an ill effect on our communication skills.  A study done in 2005 by the Journal of Employment Counseling revealed, “Employers said students needed stronger writing skills; more training on professional uses of e-mail; and additional education regarding self-expression, impression management, and avoidance of slang.”

This brings me to my discussion with my dad last week.  How much does society’s lack of effective email communication skills contribute to misunderstandings and hurt feelings? Does a person’s poor grammar, spelling, lack of punctuation, overuse of abbreviations and general lack of communication skills over email present an image such that what he says isn’t taken seriously?  And if so, in which situations is that most detrimental?

According to research, our general lack of effective communication skills combined with our reliance on technology instead of face-to-face communication is a huge societal problem.  I thought I’d conduct a little unscientific poll to see what my readers think about this issue. Would you mind answering 3 questions for me and passing this link along to those you know?  I’d love to get as many responses to this as I can before I begin my article series on email.

As the two men from Bartles and James used to say, “Thanks again for your support!”

1. Would you be less likely to be persuaded of something if it were presented by someone whose email or post was riddled with spelling and grammatical errors or who used words incorrectly?

2. Would you be less likely to consider someone’s business proposal seriously if it came in the form of a poorly written email?

3. Would you be inclined to think someone is less intelligent if his email contained multiple errors that were obviously not just typos? (using an incorrect word, repeated spelling errors, bad grammar, etc.)

BONUS QUESTION:  Do you have any email pet peeves?

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Are you an author or want to be?

Authors just need to know how to write, right?  Well, actually writing is a business just like any other.  It requires various skills including communication skills.  An author needs to be part of the marketing process even if he or she has a publisher: book signings, selling his next novel to the publisher.  And an author needs to know how to be a great guest on a radio or tv show!

My friend Felice Gerwitz over at Media Angels is hosting a series of seminars for authors on the various skills needed to be a successful author these days.  I’ll be teaching about the communication skills an author needs on Thursday, April 15th at 8am PST/11am EST.   Her seminar on 10 Things Authors Must Know starts at 12:30pm EST that day!

This series will become an audio series for sale on her site, but 12 people may be lucky enough to make it into the live recording for free!  That’s how many are able to be at the live events.  Click here to read more details of how to join in the live show!

It’ll be a great opportunity for authors!  See you there!

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