New Year’s Resolutions: Then and Now

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Word of the Week: Resolution

Resolution: a declaration of intent to make a positive change in your life on January 1st that you don’t intend to keep past February. LOL

What do you think about New Year’s Resolutions?  Do you make New Year’s Resolutions? Please share your thoughts.

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National Whiner’s Day

December 26th is National Whiner’s Day.  While you may think this a rather silly holiday, it does give us a reason to talk about one of the most irritating kinds of communication there is: whining.  And it is fitting that it is the day after CHRISTmas.  You see, during the CHRISTmas season, we all try to act a little nicer, be a little kinder and smile and give greetings to those we meet.  The day after CHRISTmas, that’s already long forgotten! lol

Black Friday might be the day we all rush to the stores to grab everything we need to save anything we can. However, National Whiner’s Day is a time to take back all our CHRISTmas gifts that don’t fit, are the wrong color, looked better on the store dummy and we didn’t really want anyway.  Today’s the day we can begin anew complaining and fussing and whining.  Start now and avoid the rush!

Did you know that studies show that whining is one of the most irritating noises?  Just think back to how it affected your parents and how it grates on your nerves when your children do it.

I challenge you this year to keep the feeling CHRISTmas brings all year round.  I challenge you to smile a little more, laugh a little louder, say a few more thank yous, and uplift a few more people all throughout the rest of the year and into 2012.

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An Injustice Injustice

Earlier this month, I saw an email come across my inbox that troubled me. It was from a source I usually find has solid information on conservative and Christian issues. One Million Moms put out an email plea to boycott Family Dollar Stores accusing them of “corporate greed.” I have to disagree.

The email cited an internal memo received by One Million Moms from the company in question, “Only 2 people working per store on Christmas day. Each store needs to do $1100 in sales in order to break even, this is why we only have 2 people working.” They went on to characterize Family Dollar Stores executives saying, while they are “sitting around the Christmas tree with their families, their employees will be leaving their children at home, just to make a few paltry dollars for the company.”

1. This email bothers me on four different levels, the first of which is that there are many valid issues that have been and still need to be taken up by Christian conservatives, but this is NOT one of them. We need to pick our battles wisely.

First of all, OMM (One Million Moms) doesn’t cite anything that states Family Dollar Stores is requiring any of their employees to work on CHRISTmas day. Their memo, in fact, says it is LIMITING that number to two. Having worked many holidays BC (Before Children), I can tell you that there are plenty of employees who need the extra money that holiday pay will bring. When I worked outside the home, there were many of us all fighting to get the overtime. I worked many holidays because I brought in from time-and-a-half to triple time! There was NEVER a shortage of people volunteering to work a holiday and there were plenty of disappointed employees who didn’t get the work!

Secondly, who says the two employees who are working that day even have any children? Most people who requested to work overtime or holidays didn’t have any children, which is why they were so eager to work. However, there were some who chose to work the holidays in order to earn more money to bring home to their children. Since this is America, shouldn’t that be their choice?

And while we are talking about America, let’s remember that we stand for capitalism. Family Dollar Stores, like all other businesses, are in business to make money. There is nothing greedy about that. You and I can argue about whether remaining open on CHRISTmas day is worth it to them, but we cannot conclude that they are being greedy by trying to turn a profit, give their employees an income and supply their customers as best they can.

Lastly, some employees are not Christian. If they are going to remain open, those who choose to work may indeed be Jewish or Atheist. Why is OMM assuming that every employee working on CHRISTmas day is not there by their own choice and has their own priorities?

2. The next issue I have with this email is the inflammatory choice of words.

“Company would rather have mothers working a cash register than being with their children on Christmas moring.”

Shame on Family Dollar for breaking up famililes.”

“In a few short years, Christmas Day will give way to full-blown corporate greed.”

These words inflame the hearts of readers but do not substantiate the accusations it implies and directs at this company and all who choose to remain open on CHRISTmas day.

3. The third issue I have with this OMM email is inciting an incident that could result in damaging the reputation and income of this business, as well as others who choose to remain open on the holidays. Not only does this hurt the company, but all its employees who rely on this company to feed their families and, in this economy, I’d call that shameful. I might agree if I found that the action rose to the level of taking some action, but I don’t find that at all in this case.

4. My final issue with this email goes to credibility. The link I provided for you doesn’t include the last part of the email they sent out. It had a P.S. with a correction for an earlier version of their story which “incorrectly named Dollar General by mistake.” Apparently, Dollar General will be closed on CHRISTmas day. The scathing remarks about this story were mistakenly attributed to the wrong company. I can only pray that their business was not hurt because of the mistake. While OMM did correct the mistake and apologize, it may not have reached all the readers. We all make mistakes, but it is desperately important to be sure of the facts before you put something out there that could damage someone’s reputation.

I’m unable to find Family Dollar’s response to this article, nor can I find any other information. However, with the little information OMM lists in this article, I can come to no other conclusion but that this is an unfair and potentially damaging characterization of Family Dollar Stores.

Lastly, there was a P.S.S. listed asking readers to forward the email and support One Million Moms. Now this is actually a little nitpicky thing, but it bothers me as I know it bothers other readers. It’s not P.S.S. It’s P.P.S. P.S. stands for Post Scriptum (Post Script) which is Latin for “written after.” P.P.S. stands for Post Post Scriptum which is anything written after that. While I am not the best speller and we all make mistakes, it’s little things like this that bug some readers and can cause a loss of credibility. There was already a loss of credibility due to the unfair accusations about the company, the unsubastatiated inflammatory words and the mistake in citing the wrong company in the first article.

Frankly, I was shocked that One Million Moms would send out something like this. They usually can be counted upon to be on the Christian conservative side of an issue and I’ll continue to look for their articles, but this one is a big mistake in my book.

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

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November’s Communication Make Over

By JoJo Tabares

We’ve all gotten them.  Those cryptic emails that we can’t make heads or tails of.  You think…”Whoever sent this, must be
trying to tell me something, but for the life of me, I cannot decipher what it could possibly be!”

Email is a deceptively difficult communication skill to master.  Devoid of much of what makes up face-to-face communication (inflection, eye contact, body language, intonation and real-time interaction), an email can be misunderstood faster than you can say…”Hey what’d she mean by THAT?”

Many people don’t fully understand the impact their email can have on their reader and so they neglect to give it the attention it needs in order to produce the desired impression upon its recipient.

This month’s Communication Make Over will cover common mistakes in email communication.  Let’s take a look at Connie Confusing’s email she sent to all her friends.

———————————————————

From: ConnieConfusing @
someisp.com

To: Connie’s Email List of Friends
Subject: my dauter

i have a question those of you with parents living please tell me how you take care of them my dd is doing a project and she needs research i know there are some of yu and we want to get some fedback if you can tell what caused parents to live with you how long they have live with you and if you have had any problems we could really appreciate it very much because we need about 50 families to give us some input for her projet so that the results will be a fair sampling i would appreciate as many of you who can reply as possible because this is a very important projt for her she is so happy with this course and this is the first time she have really gotten into a subject like this so i want to make sure she gets good response thanks

———————————————————

As you can see, Connie’s email is very difficult to read which obscures the message she is sending and makes it difficult for her friends to give it proper attention, much less a helpful response.  Why?  For starters Connie has used:

* No punctuation, capital letters or paragraphs making it extremely difficult to read, especially on a computer screen.

* Poor spelling requiring some double takes and a bit of clairvoyance on her friends’ part.

Let’s see how much easier Connie’s email is to read after just adding the proper punctuation and spelling.

———————————————————

From: ConnieConfusing @ someisp.com

To: Connie’s Email List of Friends
Subject: my daughter

I have a question those of you with parents living.  Please tell me how you take care of them.  My dd is doing a project and she needs research.  I know there are some of you and we want to get some feedback.   If you can tell what caused parents to live with you, how long they have lived with you, and if you have had any problems, we would really appreciate it very much because we need about 50 families to give us some input for her project so that the results will be a fair sampling.

I would appreciate as many of you who can reply as possible because this is a very important project for her.   She is so happy with this course and this is the first time she has really gotten into a subject like this so I want to make sure she gets good response.  Thanks.

———————————————————

Additionally, the email is a jumble of thoughts some repeating themselves and others incomplete.  Let’s see how much more effective Connie’s email is when we reword her thoughts to present a more coherant and succint idea.

———————————————————

From: ConnieConfusing @ someisp.com

To: Connie’s Email List of Friends
Subject: Can you help my daughter with her school project?

My dd is doing a project for school and she needs some help with her research.  If you have ever had your parents living with you, would you mind sharing a bit about it?  She’s looking for what caused your parents to live with you, how long they lived with you, and if you have had any problems.   She needs 50 families to make it a fair sampling so we would appreciate it if all of you who have had that experience would email a short note about it.

This is the first time she has really gotten into a subject like this and it would help a great deal if she could get big response.  Thanks very much.

Connie Confusing

———————————————————

Notice how the change of headline really helps to make it clear what Connie is talking about.   The next paragraph gets right to the point and then shares all of the details needed for Connie’s friends to comply.  Notice, too, how it says that her daughter only needs a short reply.  This is helpful for some of Connie’s friends who are very busy.  Further, it pulls at the heart strings when Connie reveals how excited her daughter is about this and how this is the first time she’s been excited about a subject in school.

This is a much more effective email for Connie and her daugthter and a much less confusing and time consuming email to read and reply to for her friends.

I’ll be back next month with another edition of Communication Make Over!  Until then…

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Visual JoJoism #86 Insomnia and the Sandwich

Many people have asked me how I’m able to come up with all these JoJoisms.  I think they expect me to reveal some insight to my purposeful creative genius.  I think the truth is closer to this.  I suffer from insomnia.  Getting very little sleep each night does things to a person’s state of mind.  The brain tends to look at things from a peculiar angle.  We see things, not always as they are or even as we wish them to be, but as if we were standing on our heads trying to hold a candle upsidedown in a blizzard.  Here’s a bit of insight into that…

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Word of the Week: puerile

Puerile: pu·er·ile adj \ˈpyu̇(-ə)r-əl

1 juvenile

2 childish, silly <puerile remarks>

Example
I told the teenagers that such puerile behavior would not be tolerated during the ceremony

First Known Use: 1652

I’m 49 years old, but I’ve never lost my sense of silly.  In fact, when I get frustrated, my silly takes on a life of it’s own.  Said silliness happened last week whilst Gundar, my technology gremlin, was on my last nerve.  This was the result.

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Communication Pet Peeves: The Phone Tree

Have you ever called a large company and found yourself in the middle of…

THE PHONE TREE!  (phone tree…tree…tree…)

If you have, you’ve likely experienced the frustration of one of my biggest communication pet peeves.  Desperate to find the answers you seek, you remain on the line long after the hold music has stopped.  You’ve pressed every button known to man and you’ve tried to connect with every department you think just MIGHT have something to do with your particular issue.  After endless patience and wearing your index finger down to a nub, you find you’ve finally reached a live body and, well…here’s a little scenario I wrote that helps illustrate THE PHONE TREE.  (phone tree…tree…tree…)

Press 1 if you speak Spanish,

Press 2 if you speak English,

Press 3 if want a listing of our locations,

Press 4 if you want to listen to a commercial about how great we are,

Press 5 if you want to wait on hold indefinitely while you listen to bad elevator music for six and half minutes before we accidentally disconnect you,

Press 6 if your question is about how great we are,

Press 7 if you’d hold for a half hour to place an order,

Press 8 if you like the color blue,

Press 9 if know your account number and wish to remain on hold,

Press…oh I’m sorry we ran out of numbers, please hold!

I hope you enjoyed your Friday Funnies. I now return you to your regularly scheduled blog…

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Do experts really have universal wisdom/knowledge?

Your English teacher always told you to study your vocabulary words because it was important.  Why?  Because the bigger our vocabulary, the stronger the likelihood that we will choose the correct word for the situation.  Mark Twain once said, “The difference between the right word and the almost right word is the difference between lightning and a lightning bug.”   The more words we have at our command, the more precise our description and the more effective our communication.

To that end, today’s Word of the Week is:

pansophy  \PAN-suh-fee\, noun:
Universal wisdom or knowledge.
From the Greek, pansophy is comprised of the root words pan meaning “all” and sophy meaning “wisdom.”

As I looked at this word, it reminded me of the number of times we find someone in our society claiming universal wisdom or knowledge-at least of one subject or another.  They host TV shows, do commercials, ask us to hire them and sell products.  They call themselves experts.  The ones who sell marketing products are called gurus.  I am often introduced as a Communication Expert and I’m always uncomfortable with this term.

An expert implies universal wisdom or knowledge of a subject and, while I have a degree in Speech Communication and over 25 years of experience, I still consider myself a student of communication.  As a human being, I’m always a work in progress.  I may know more about the topic than many, but an expert?  If anyone could have been called a Communication Expert, it was Ronald Reagan.  However, even Reagan was consistently honing his skills.

No, as I see it, the only one with pansophy is the Lord who possesses all the wisdom and knowledge of the universe.  Does it bother you when someone calls themselves an expert?  A guru?  What say you?

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Excerpts from the English/Techanese Dictionary

For those of you following the latest in the Terrible Techie Trouble Saga, I want to give you the benefit of my experience in trying to speak Techanese: the language of the computer.  Here are some Techanese terms and their English definitions:

Techanese: Windows detected a hard drive problem. 

Translation: We have no idea what the problem is, but YOU’D better find out quick!

Techanese: Microsoft Word has encounted a problem and must shut down.

Translation: We have no idea what the problem is, but you can’t use Word right now!

Techanese: Memory is low, please restart your computer.

Translation: We know exactly what the problem is, but you’ll never be able to fix it this way!

Techanese: Warning!  A critical error has ocurred.  SoquelMPQ MSNBC MOUSE 123 Dosey Doe Here We Go!

Translation: We know exactly what the problem is and you’ll never figure it out!  Bwahaahaaahaaa!

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