How do you know you’re doing a good job?

At this time of year, along with our focus on turkey and stuffing, football and family; we also focus on giving thanks to God for all our blessings.  It’s very important to focus on being thankful to God for what He  has provided in our lives as every good and precious thing comes from Him.  As a teacher of communication skills, I have often shared how we should also show appreciation to the people in our lives-our family and friends who mean so much and do so much to enrich our lives.  What I haven’t focused on, as yet, is how we know when what we are doing is appreciated by others. Here’s what I mean.

Folks are busy making ends meet these days.  It’s a rarity when someone takes the time to dash off a note or email to someone.  People just don’t have the time to write a note of encouragement or appreciation, but they will take that time if it means they might get their new computer monitor fixed under warranty or if they are unsatisfied with the job their vacuum cleaner is doing.  I’ve known people who wore a dress for six years and took it back to the store because they felt it should have been in better condition after only six years of washing.

If nine times out of ten, folks will not write a note of appreciation, then nine times out of ten you may have absolutely no idea if what you are doing is appreciated-if you’ve done a good job.  How do we know when we are doing a good job unless someone tells us so?  How do we know if we should continue? How do we discern if we are on the right track?

1. No feedback

Often the absence of negative feedback indicates that we are doing well!  Since folks don’t take the time to send feedback unless it’s negative, you’re probably in the clear!   They probably wouldn’t send an email unless it’s a nasty gram or make a phone call unless it’s to complain.  So, if you don’t get any complaints, you might assume you’re doing well!

2. God tells you

Even though you may not get an “At-A-Boy” (or girl) from someone, you just feel God telling you He is pleased with you.  Sometimes you just know you are following His path for your life.  If you are following where God leads, how could you be doing a bad job?

3. A smile

Occasionally, you might detect a smile.  Have you caught someone smiling at you?  Did their voice smile when you talked to them about something you’re doing?  Did their eyes smile?  Did you read an email that sounded as if it was smiling at you?  That’s probably telling you, you are appreciated.

4. Been attacked lately?

I know this sounds crazy, but if you are in God’s Will, you run the risk of being attacked for it.  Often this feels as if you are getting beat up.  Getting verbally beat up doesn’t leave you feeling like you are doing a good job!  However, if what you are doing is directly in His Will, you are going to meet with resistance.  This may mean you are doing exceedingly well.

If you feel better about the job you’re doing, even if nobody said thank you, I am truly thankful to have been able to help you discern that.  If there is someone you know who isn’t sure they are appreciated, send them this blog link!  And if there is someone who was especially a blessing to you that you forgot to thank this year, you might make it easier on them and share that with them this Thanksgiving.

Happy Thanksgiving from Art of Eloquence!

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What kind of confusion is most frustrating to YOU?

When communication is confusing, it becomes a frustrating task to engage in.  Now…some things are more frustrating for some than for others. I get all discombobulated if someone gives me unclear directions.  I can’t tell which way is north and I can’t figure out how one area fits in right next to another.  I usually tell people that I was born without the direction gene and get lost backing out of my own driveway.  Give me a set of directions where you don’t make it clear that I shouldn’t mistake Porcupine Street for Porcupine Lane and you might as well tell me to pack a lunch, because I’m going to be a while!

Now my husband is, as they say, a whole ‘nuther story!  That man can figure out how to get from Los Angeles to England without crossing the ocean!  He’s been known to find Needles, California in a haystack.  He knows when Map Quest doesn’t know what it’s talking about!  While I can drive some place sixteen times and still need the directions, my husband remembers it forever if he’s been there ONCE!  Where I can get lost because I’ve traveled there in the dark for the first time (even though It’s only down the street from my house), my husband can find Mrs. Mason’s mobile home parked in a forest obscured by ten thousand oak trees at midnight!

Now send me mixed signals in a conversation and I’ll follow you til the cows come home!  My mom and I will have a three hour discussion where my dad is confused because she didn’t mention something that connects what she was talking about with what she’s talking about now.  He’s often surprised at how I’m still following her.  I know where she’s going with the conversation so I don’t need all the little transitions or details.  Neither does she.  We get each other.

However, skip one teeny tiny detail when you’re trying to tell me how to download something on my computer, and I’m completely lost.  Watch and learn how one small and clueless human being can singlehandedly, and in one click of a mouse, reduce a brand new computer to a quivering pile of microchips!  I’m that talented, folks!

The frustration that comes from technology and getting lost for me is right up there with torture.  Forget the rack and thumbscrews, this is it!  I may be a bit uneasy when you talk circles around me in a conversation, but you won’t need to call the little men in white coats.  I’ll ask some clarifying questions, and we’ll have some fun laughing about how we got through the conversation, but my sanity will arrive unscathed!  But put me in my own backyard at night, spin me around three times and watch as a lunatic is born!

Knowing what frustrates the begeebers outta someone (like yourself) is a good insight into confusion you may cause others as you communicate.  We should always seek to speak clearly so as to avoid any confusion and the frustration of insanity it can bring.

What confusing things are most frustrating to you?  Street signs?  Texting emails?  A three year old’s explanation?  A politician’s explanation?  Directions for putting Slot A into Flap B? (or maybe that should be the other way around?)   How can they remind you to be more clear?  How can they help you to be more patient and understanding with others?  How can you use your own frustrating experiences to help you avoid creating them in others?

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JoJo Tabares holds a degree in Speech Communication.  Her Christian and humorous approach to communication skills has made her a sought after speaker.  JoJo’s articles have appeared in various homeschool magazines and websites such as Dr. Laura.com.  Her Say What You Mean curricula is endorsed by The Old Schoolhouse Magazine and her eBook, Say What You Mean When You’re in Business, has been used by direct sales leaders and small business owners alike.  For more information, please visit http://www.ArtofEloquence.com

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Birthday Bash Word Scramble

In November, Art of Eloquence will be eight years old!  We’ve been having a great time with our visitors/customers with our birthday celebration and we’ve been giving away prizes!   So far we gave away prizes for finding all eight FIMMs that are hiding throughout our site, for playing Communication BINGO over on our Facebook fan page, and  we have tons of folks who have earned Birthday Bash Points toward our Grand Prize by either posting a link to any page of our site (and letting us know) or by purchasing any of our speech communication eProducts!

But the Art of Eloquence  Birthday Bash is coming to an end this month!  There are only a few more weeks left to enter for your chance to win a prize package of EIGHT Art of Eloquence products or product packages!  One lucky winner with the most points by the end of this month is going to win a HUGE package of prizes!  Check our Birthday Bash page for details on how to enter, but today I’d like to give everyone ANOTHER way to earn points toward the Grand Prize Package!

Come have some communication word fun!  Solve this word scramble and earn 8 points toward our Birthday Bash Contest Grand Prize!  Every single person who posts the correct answer will receive 8 more points toward the Birthday Bash Grand Prize! Ready?  Here we go!

Which Art of Eloquence Speech and Debate eBook does this represent?

ynewtt neo ayds

I’ll give you a hint: This study helps you understand what the Lord teaches us in His Word about how to communicate with each other and is the ONLY Art of Eloquence eStudy that adds even more content (through a secret page) every two months or so!

Everyone who posts the correct answer wins 8 points toward the Birthday Bash Grand Prize!

Wanna earn even more points? Post this blog post link on your Facebook, Twitter, Yahoo Group, Blog or email group telling them about the challenge and email us with the link where you posted it and you’ll get 8 more points for each and every group you post it to!

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When your doctor doesn’t listen

Are you an emotional female droning on to your doctor year after year about “little things” like fibromyalgia, thyroid issues, insomnia, menopause, or hypoglycemia?  And have you encountered any of the following Dr. Talk?

* All the tests came back negative.

(Translation: I don’t know what else to do for you so you’ll just have to live with it.)

* Maybe you should take a few days off work.

(Translation: I don’t think there’s anything wrong with you, but you might feel better if you go shopping and buy a new hat.)

* Are you worried or stressed about something…how’s your family life?

(Translation: Since the tests are all negative, you must be upset about something in your life.  Depressed people complain of stuff.)

* Are you sure you’re not depressed?

(Translation: You’re a hypochondriac or it’s all in your head.)

Well, I have…for over 30 years!  Since I was a teenager, I’ve been going to the doctor complaining of various things for which the blood tests have all come back negative.  It started off with feeling shaky when I don’t eat every few hours and feeling awful when I exercise.  In my 20’s I added feeling cold all the time and in my later 30’s it grew to include menopausal symptoms as well as insomnia and a feeling of exhaustion.  I’m now 48, many copays poorer, and don’t have insurance anymore.

Each time I was pregnant, I was tested for diabetes and was told it was negative.  Though nurses were shocked to find my blood pressure so low even at full term that they had to take my pressure in TWICE in each arm to validate why I could still stand up, they dismissed any issues I had saying low blood pressure was good!

When I was 37 I began a series of doctor visits asking about peri-menopause, but the doctor refused to even test me for it as 37 was far too young to be starting menopause.  Well, they say it takes about 10yrs and my grandmother was DONE at 47, but why bother with little things like family history, symptoms and intuition!

When I was 46 and falling asleep all day long, a new doctor finally diagnosed me with fibromyalgia, insomnia, mild hypoglycemia and peri-menopause.  Thankful I finally found someone who agreed there was something wrong, I quickly found that modern medicine was ill-equipped to do anything about it.  He didn’t recommend the medicines he could authorize as they had too many side effects so he simply left me alone to deal with it on my own.

Along the way, out of sheer desperation, I turned to researching the internet and found several things that have helped.  I found a cream that took all but one symptom of peri-menopause away.  I found a good vitamin that was formulated just for those with thyroid issues and I found out how to discuss my issues more effectively with my doctor!  So today, I’d like to share a bit of what I learned about one of my communication pet peeves: Dr. Talk.

First, I realized that I first had to find a doctor who believed in healing in a more natural way and who believed that God created the body to heal itself.

Secondly, I found that there were some things I had to do (and some I shouldn’t do) in order to effectively communicate with my doctor.

1. No matter how frustrated you are or how many doctors it took to get to this one, give this doctor the benefit of the doubt and use graceful speech when addressing the doctor.  Getting upset right out of the gate (or in this case, examining table), is likely to cause any human being’s feathers to ruffle.

2. Be respectful of his/her years of training and experience.  Speak respectfully to the doctor, even if you disagree.  The more respectful you are to him/her, the more he/she will be to you and the more credence he will give to your ideas.

3. Be courteous, but don’t take “I dunno” for an answer.  If you don’t get the answer you want from your doctor, you can calmly and respectfully suggest the research you found and remedies you’d like to try.  Or tests you’d like to have done.  Doctors are busy folk.  They may not know of the latest research, but if you throw it in their face, they may feel like you are calling them incompetent.   If you don’t press to find the right treatment, you may live with the same silly maladies for 30yrs!

4. Bring a list of symptoms and questions with you so you don’t forget what to tell or ask the doctor.  Now take care here, because doctors can get intimidated by “The List.”  I usually say that I have a list because I’m so tired I can never keep everything straight.  That helps to put the doctor at ease that I’m not there to grill him.  lol

I actually wrote about how to talk to your doctor in one of my studies for adults called Say What You Mean Every Day.  I am planning to write a complete book about my experience with doctors and how to talk to them more effectively sometime in the not too distant future.  The working title is, So THIS is What it Feels like to be Normal!

What’s your story?  What have you experienced?  How have you discussed your treatment with your doctor?  How have you handled any disagreements?  Share!

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Blah Blah Blah, Here’s the Point

Ever talk to one of those people who go through a rather exhaustive list of things before they get to the point?  And then when they finally do get there, it’s sort of, well…moot?

Then Why All The Rules?
see more Friends of Irony

Are you a bottom-liner?  Do you usually prefer, “Just the facts, Ma’am?”  Would you rather shoot first and ask questions later?  Sometimes you really do need some background in order to properly interpret the situation or make an informed decision.  Other times, just like this sign, it’s best to get to the bottom line before you waste time discussing details that simply don’t matter.

Know anyone who beats around the bush?  Someone who circles the neighborhood before driving up the driveway?   Ever  sit through a sales presentation without a clue as to what it’s all about because they promised you a gourmet lunch and realize at the very end that it wasn’t at all something you’d consider?  Have you gone to find out more about a program for your children and had to endure a litany of requirements before you realize this just isn’t going to work for you?  Was there ever a time when you were waiting to hear back about someone’s health and found yourself straining not to swat the other person while they went through the day’s activities for what seems like a half hour before you were able to confirm that your relative was okay?

My dh loves to give the details before he comes to the climax of a story and gets to the point.  It frustrates me, especially when the climax isn’t really a story but a critical bit of information.  Sometimes it’s best to start with dessert before you get into the meal.  It can save time, aggravation and stress on both parties. After all, you can’t listen effectively if you’re thoughts keep going back to, “Can you just tell me whether I should buy a get well card or condolence flowers?!”

If the situation isn’t grave, I might allow Mark Twain, there, to continue uninterrupted.  If I’m awaiting news as to whether or not an aunt’s surgery went well, I usually politely interrupt him/her and say something like, “I’d love to hear the details, but can you first let me know if Aunt Mildred is okay?”

Ever been on the other side of a Storyteller desperately, yet impatiently, waiting for a nugget of vital information?  Share how important it can be to get to the point at times.  Post your comment here.

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Too dumb for instructions

I’m starting another new series called Communication Pet Peeves.  I’ll put these out about once a month or so, but I just have to kvetch about this  (My Jewish heritage coming out and I hope I spelled that right).

As a member of the non techie community, I have to say one of my biggest communication pet peeves is when I am in need of some “help file” and I can’t make heads or drivel out of the online manual.  It’s usually written in Tech-ese and I’m not even conversational!  Tech manuals usually start with step 67 moving quickly to steps 68, 69 and 70 followed directly afterward by step 107!

Um…Ya lost me!  Will someone climb down the technology ladder to step one and help me up?  I think the ladder is over here…oh, sorry, that’s the staircase.  Isn’t the ladder the same things as a staircase?  No?  They look the same…they both have steps.  Where’s the ladder?  Over by the what?  Oh, the living room.  I thought I was in the living room.  Oh, that’s the family room?  Sorry, they both have couches, but, yes this room is more family like, I guess.  Where?  Over on the west side of the house.  The west side…  Am I on the west side? If I turn left, will I be on the west side?  The south?  Can you just tell me to turn left or right. I don’t know which way is west or south.  Ok, I’ve turned right now I go five paces?  How long is a pace?

Does this sound familiar?  Do you ever feel like, “Hey, Techie Man!  If I knew all this stuff, I wouldn’t NEED the manual!”   Ever get an email that’s clear as mud?  I can’t tell you the number of times I’ve called web hosts like Go Daddy to ask how something works and hung up with a Tech Headache.  Go away, Daddy!

What techie people need to understand is that…wait for it…listen carefully now…

…NOT EVERYONE IS A TECHIE!

Yes, Trenton TechnoGuru, not everyone even understands the terms you use, let alone how to get to the data file or any other “flibberty jibbet.”  You need to actually tell me where that is. You may need to lead me there!  I need you to S P E L L it out for me, Tommy TechnoBabble!

Go to http://www.ThisIsTheExactPageINeedToBeOn.com and click the big, fat, red polar bear.  Click on the link in the middle of that page that says, “THIS IS THE LINK YOU NEED TO CLICK ON” and it will take you to that screen.

I have to say that my web designer/host has a fabulous way of giving instructions.  Traci sends a video showing all the screens I need to click through, one at a time!  She doesn’t design websites any more, but she does do some work for website owners.  You can check her out here!

There is a whole series of videos she made for her clients so that we Techno Ding Dongs can have the benefit her experience w/o her having to take more time or charge us for little things.  At least she thinks they are little things.  I love the way she works because she understands that non techies may not even know the right questions to ask.  She knows how to give you the information so that it makes sense.  Kudos to Traci, but she is only one of a very few techies who know how to talk to us non techie types.  She knows that the first rule of business is…”Never make your customers feel dumb.”

I’m apparently too dumb for most tech instruction manuals.  How about you?  Got any other communication pet peeves I should cover in future installments?  Speak up!  Just, please, don’t speak Tech-ese!

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Vote for your favorite FIMMpersonator!

Foot in Mouth Man (FIMM) is our lovable mascot here at Art of Eloquence.  A bumbling miscommunicator who sticks his foot in his mouth each month for your amusement and “confusement.”  He does it so often that he has Athlete’s Tongue!  However, there are some people I have encountered recently on social media and blog sites who are vying for the coveted title of FIMMpersonator of the Month and I thought I’d give it out to one lucky winner.

Communication doesn’t break down significantly if someone has a typo or two and, as my editor knows, I can’t spell my way out of a paper “bagg” so I’d never complain if someone had a grammatical error or a misspelled word here and there.  THESE FOLKS, however, make FIMM look like Hemingway!

Please leave a comment with your vote for this month’s Favorite FIMMpersonator. The names and other identifying remarks have been changed to protect the FIMMpersonators.  

1. Our first contestant is Twitter Twit: This follower wanted me to follow “him”.  His Twitter name is a marketing company, but he has a picture of woman’s chest with wet hair down her front, enough to see that she is “well-endowed by her creator.”  He posts articulate thoughts such as: “Built your success with one focus thought and massive actions”  and his bio reads: “Candy, love pink color and eating. Socialised and hangout with friends,clubbing and entertaining.” I’ll just bet (s)he’s got some fabulous thoughts on marketing, no?

2. Next up is Facebook Faux Pas.  There were a few men who sent me a direct message on Facebook like this one:

Hello Dear I am looking for friendship.i am an easy going i am good listener. i like long conversation. communication is an lost art now a days.  I am a very sincere person who like to treat a lady like a queen,lol.I guess you can say “OLD FASHIONED, I enjoy opening door’s, giving flowers, taking long walks, candle light dinners,i will like to know you more……..Donald.

Can you believe it?  Donald is single, ladies…but I’m  not!  Apparently Donald never read my bio where I share that I am a Christian WIFE and mother.  Donald also never bothered to send a friendship request. I guess he figures if he gets a girlfriend, she’d probably send him one!  ;D   Donald has nothing posted on his wall, has no friends and no information in his bio except what is listed in his direct message.

3. Our next FIMMpersonator, Pastor Potty Mouth, also hails from Twitter. I was following what seemed to be a nice young man on Twitter whose bio said he was in seminary to become a minister.  I hadn’t been following him long when he posted about how he doesn’t appreciate something.  He told his follower where they could go.  Of course, he used other, shall we say, more colorful language which included a word brought to you by the letter “F”.

4. Last, but definitely my favorite, is Blog Blunderer.  Our final entry was a comment found in my spam folder on my FortheLoveofPurple.com blog.

“Ilike to assert without any backing evidence whatsoever that the post author is [insert slur for homosexual  here] simply because this commenter does not agree with the post author and is unable to articulate a cogent argument, let alone a coherent sentence”

Blog Blunderer is apparently not articulate enough to insult me, your humble post author, but has eloquently insulted HIMSELF! By the way, this comment was posted on a blog entry that simply had a picture of one of my purple projects.  I guess he REALLY doesn’t like purple!  He gets my vote for FIMMpersonator of the Month!

Vote for yours!  I’ll let you know who our winner is tomorrow!

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Word Salesman

I posted this about a year ago.  It got such a wonderful response that I thought I’d bring it back.  It’s a take-off on how a typical car salesmen would break down the price of a car.   I was thinking about what I do, which is really selling my words.  So accordingly, here is the breakdown of the price for a…

Word Salesman:

Words ……………………………………………………………………$14.95
Title Fee …………………………………………………………………..$1.73
Order Tax (ya gotta have the words in the right order!) …$20.99
Translation Fee (so my thoughts are in ENGLISH) ……….$10.75
Punctuation Accessories ……………………………………………$7.95
Adjective Fee …………………………………………………………..$4.95
Paragraph Charge ……………………………………………………..$2.23
PDF Handy Carrying Case …………………………………………$17.95
Years of Research and Education ……………………………$1059.72
———————————————————————————————————-
Total cost for one communication study! ………………….$1141.22

For more moderately priced Speech Communication studies, visit Art of Eloquence.com!

* Please post a comment with how you would break down YOUR products/services!

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A Question of Homeschooling

For the next few weeks, I’m going to post a series of articles answering the typical questions homeschoolers are asked.  Each Monday, I’ll post answers to questions about socialization, college prep, and extra curricular events.   I’ll also deal with how to handle things when your children are grilled by folks who wonder, (as one anti homeschooler put it) “Does she KNOW anything?”

I’ve been homeschooling for over ten years.  I have taught every grade level and even graduated one student who went on to an elite university.  My children and I have been asked every homeschooling question in the book, but this week I’m going to begin at the beginning.

Why?  Why do you homeschool?  Why did you decide to homeschool? It’s a very common question asked by many people for various reasons.  You may think it has a simple answer, but you’d be wrong.  How many times have you been asked a seemingly simple question only to find the answer isn’t so simple?

Folks often ask me where I’m from.  Seems simple enough, but my life is not simple.  I often look for the reason they are asking.  Here’s what I mean.  If you are asking where I live, I’m from Arizona.  If you are asking where I just moved from, I’m from California.  If you are asking where particularly I lived in California, I’m from Southern California.  However, if you are asking where I grew up, I’m from New York.  (Spent most of my growing up years in New York.)  If you’re asking where I was born.  Then I’m from Colorado.  What if you are asking my heritage?  Well, then I’m primarily from Russia.  Perhaps you’re just looking to find out what department I came from in the store.  In that case, I usually am from the purse department! LOL

There are four basic reasons people ask why we homeschool and the best answer is going to depend largely on your ability to discern.

1. Public school parents who ask why I decided to homeschool may genuinely want to know, but they also fear feeling like homeschoolers think they are bad mothers because they don’t homeschool.  It’s important not to overwhelm them with all the statistics about how “homeschooling is so much better than public school” and how you “wouldn’t have it any other way.”  You don’t want to condemn someone for their educational choices just as we homeschoolers don’t want to be condemned for ours.

It’s best just to give a short answer with one of the reasons and leave it at that.  If they ask more about it, you know they really want to hear more, but again, you don’t want to make it sound as if you think any less of them because they DON’T homeschool.  Each of us makes the choices we do according to what works for our family.  I know some homeschoolers who only homeschool one of their children and some who homeschool all but one.  I know some who have homeschooled all the way through and some who just started when their son was in Jr High.

I usually say something like, “We wanted to give her more individual attention and tailor the subjects to suit her needs.”

2. Public school teachers who ask are usually asking because they don’t approve of homeschooling.  They are often upset that their school won’t get the public funds and that so many homeschoolers put down public education.  I usually tell them that we started off as sort of an experiment to give her more one on one education and then revisited the idea each year.  I let them know that we were apprehensive when we began which tells them that I understand their apprehension now.  I add that it just “worked for us” which tells them that I would understand that it might not work for others and so don’t condemn anyone else’s educational choices.  If they do become defensive, I may add that my sister’s kids are in public school and they are very happy there and doing well.

3. Someone interested in homeschooling usually asks because they are interested, but cannot understand how it might work for them.  I usually find it best to tell them a bit more of the story.  I share how we had moved into a home where the previous owners were homeschoolers.  With my dd going into the 5th grade of a private Christian school, my dh asked me to “look into homeschooling” as an alternative to the expense for private school.  I relate how I talked to as many people as I could and reported back to my dh that I wanted to give it a try, but he said “Whoa!  I only asked you to check it out!”  Then I follow up with how we decided to try it for a year to see how it worked and we never left it.  This allows the person to understand that it was something we, too, had difficulty with and that if we can do it, they might want to look into it too.

4. Someone who is openly anti-homeschool usually asks in order to show me up.  What they are actually saying is, “How could you ruin your kids like this!”  I actually had many in my family ask me this because my dd was so bright and doing quite well in private school.  I used to just say that it’s worked pretty well for us and leave it at that.  However, since I graduated my dd two years ago, my answer has changed slightly.  I usually tell them that I guess I didn’t do too badly.  My dd is in her second year at Vanderbilt University!

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com and hosting her weekly podcast, Communication Comedy Network.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

Stay tuned next Monday for more in my article series, “A Question of Homeschooling” when I will share another answer to a typical question homeschoolers are asked.

If you have a question you are frequently asked and would like me to include it in my blog series, please post a comment here or email me at jojo @ artofeloquence.com

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Email Poll

Email is the number one preferred method of communication these days, but is our email communication effective?  What renders it ineffective?  What could strengthen it and make it more persuasive?  When would it be best to just pick up the phone?  These are the issues I’m going to be covering in a new article series I’m writing exclusively for my newsletter subscribers over the next several months.  If you are not currently receiving our newsletter, you can subscribe here.

It started with this month’s newsletter article and continued with a discussion I had with my dad last week, but I believe most of the misunderstandings now take place over the internet.  Email, texting, social media and Yahoo groups are immensely popular ways to communicate these days.  As of February of this year, Facebook alone has 175 million people logging in each day (according to Facebook COO, Sheryl Sandberg).  Studies show that only 7% of face-to-face communication is made up of the words we use.  The rest is in our body language, facial expressions, tone of voice, etc.  This means that most of our communication with each other now takes place devoid of 93% of what makes up communication in a face-to-face conversation.

Apparently all our texting habits and email shortcuts are having an ill effect on our communication skills.  A study done in 2005 by the Journal of Employment Counseling revealed, “Employers said students needed stronger writing skills; more training on professional uses of e-mail; and additional education regarding self-expression, impression management, and avoidance of slang.”

This brings me to my discussion with my dad last week.  How much does society’s lack of effective email communication skills contribute to misunderstandings and hurt feelings? Does a person’s poor grammar, spelling, lack of punctuation, overuse of abbreviations and general lack of communication skills over email present an image such that what he says isn’t taken seriously?  And if so, in which situations is that most detrimental?

According to research, our general lack of effective communication skills combined with our reliance on technology instead of face-to-face communication is a huge societal problem.  I thought I’d conduct a little unscientific poll to see what my readers think about this issue. Would you mind answering 3 questions for me and passing this link along to those you know?  I’d love to get as many responses to this as I can before I begin my article series on email.

As the two men from Bartles and James used to say, “Thanks again for your support!”

1. Would you be less likely to be persuaded of something if it were presented by someone whose email or post was riddled with spelling and grammatical errors or who used words incorrectly?

2. Would you be less likely to consider someone’s business proposal seriously if it came in the form of a poorly written email?

3. Would you be inclined to think someone is less intelligent if his email contained multiple errors that were obviously not just typos? (using an incorrect word, repeated spelling errors, bad grammar, etc.)

BONUS QUESTION:  Do you have any email pet peeves?

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