The Assertiveness Myth

All this month, we’ve been talking about shyness.  On the flip side of shyness is assertiveness, but it’s not all it’s cracked up to be either.  Check out this article, The Assertiveness Myth:

For God hath not given us the spirit of fear; but of power, and of love, and of a sound mind.” -2 Timothy 1:7

In the 70’s and 80’s there was a fashion trend (a fad) in communication.  Assertiveness Training was all the rage.  It presumed that most people were shy and needed to assert themselves in order to take their rightful place in a conversation and get their point across.  It was believed that charisma and persuasion were the solution to everything from winning arguments to getting ahead in your career.  It’s motto was speak loudly and carry a large attitude.

In its heyday, the lesson of 2 Timothy 1:7 was badly distorted by this movement.  People were encouraged to disregard respect for others in favor of some rather obnoxious behavoirs like repeatedly demanding something until the other person acquiesced.  Assertiveness gave way to outright aggression in the name of self-esteem.  Many touting Assertiveness Training all but convinced us that you could have no self-esteem unless your point of view was accepted or at least persuasively put forth.

“Let no corrupt communication proceed out of your mouth, but that which is good to the use of edifying, that it may minister grace unto the hearers.” Ephesians 4:29

This new found assertiveness-turned-aggression was wreaking havoc on relationships.  Even those with a naturally bold personality found that this new brand of assertiveness came off as just plain rude.  For one thing, being assertive is not the same thing as being aggressive.  Assertiveness without grace or respect is rude and in the wrong circumstances is ineffective or even counterproductive.

The line between being assertive and being aggressive was virtually erased by this training.  Let’s go back to basics for a minute.  Assertiveness, as defined by Merriam Webster, means “disposed to or characterized by bold or confident statements and behavior.”  Aggressiveness is defined as “marked by combative readiness.”  The Lord tells us to be bold for He has not given us a spirit of fear, but He also clearly implores us to be respectful and gracious when communicating with others.

There is that speaketh like the piercings of a sword: but the tongue of the wise is health.” Proverbs 12:18

Another problem with this variety of “assertiveness” is that it isn’t well suited to all situations.  There is a time and a place for assertiveness.  While it’s important to speak up for what is right, it is equally as important to do so at the right time and in grace.  Your mother was right!  Manners are vitally important.  You do catch more bees with honey than you do with vinegar so it’s important to wait our turn to speak instead of insisting upon equal time.  It is often necessary to hold our tongue when it isn’t the time or place for a particular discussion.  Further, it’s sometimes beneficial to lose the battle in order to win the war.  Speaking up is an important part of communicating and learning to do that effectively doesn’t always require assertiveness as much as it does grace, respect and a bit of training.  Sometimes the situation requires finesse, understanding, love, respect, logic, explanation, rapport or support.

Even a place where aggressive communication used to be the norm is no longer considered appropriate or effective.  Conventional thinking about both leadership and parenting styles have also changed in recent times.  It’s no longer fashionable for a leader to bark out orders and the face of leadership has changed to a more relational style.  Children usually respond better when parents explain their reasoning, allow for discussion and let their children know they were heard.   “Because I said so” and “do as I say, not as I do” never really worked well.   Parents need to be an example for kids not just an authority.  Respect on both sides of the parenting aisle goes a long way to a healthy family dynamic.

Assertiveness, even if it isn’t aggressive, is not the answer to every conversation.  Persuasion isn’t always necessary or effective.  Effective communication is so much more complex than this.  Every person is unique, every encounter presents a unique situation and each calls for a different approach.  Making friends and making a speech are not interchangeable, therefore, they each require a different set of communication techniques where assertiveness may or may not be appropriate.

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
If you liked this post, read…Seven Reasons Why YOU Should Sign Up for the Art of Eloquence Newsletter!

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

I get the strangest questions

A long while back I received an email that came through my website contact form:

hi there – I am trying to find biblical quotes for each subject at school. I am stuck on IT and computing!! Any ideas please? thanks very much

I think I responded with something like, “Are you serious?”  Never heard back from this person.

What say you?  Was this a joke or not?

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
If you liked this post, read…Seven Reasons Why YOU Should Sign Up for the Art of Eloquence Newsletter

 

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

Fulfilling Titus 2:7-8

“In all things shewing thyself a pattern of good works: in doctrine shewing uncorruptness, gravity, sincerity, sound speech, that cannot be condemned; that he that is of the contrary part may be ashamed, having no evil thing to say of you.” -Titus 2:7-8

The NIV translation puts it this way, “In everything set them an example by doing what is good. In your teaching show integrity, seriousness and soundness of speech that cannot be condemned, so that those who oppose you may be ashamed because they have nothing bad to say about us.”  Titus 2 is talking about being a good Christian example to others.  In fact, Titus 2:15 goes on to say: “These things speak, and exhort, and rebuke with all authority. Let no man despise thee.”  The Lord is cautioning us that we are to speak such that we cannot be condemned by others because they will have nothing evil to say of us.   What does that mean, exactly, both for us and for our listeners?

First, does this mean we shouldn’t say anything that unbelievers don’t want to hear? Does it mean we don’t stand up for our beliefs?  Clearly no.  The Bible directs us to share the Good News and tells us that we will be persecuted for His name-sake.  God is telling us to speak in grace and truth so we cannot be accused of lying or being mean-spirited.

And secondly, does this mean that, if we speak in grace, nobody will speak out against us or accuse us of wrong doing?  Absolutely not!  While that would be nice, remember that we will be persecuted for His name-sake.  It means we will be blameless both in the eyes of the Lord and that, while others may persecute us because they don’t like what we’ve said, they won’t be able to show us to be hateful or liars.

Sometimes that can be a difficult distinction to make.  Most Christians wouldn’t knowingly choose to come off as rude.  I say most because I have run into some who think the ends justify the means because they are doing God’s work. Mostly, though, it’s a matter of an unfortunate choice of words, giving an inappropriate example or saying something we don’t realize will alienate the very ones we are trying to reach.  This is exactly why I wrote Say What You Mean: Defending the Faith.  If you’d like more information on sharing your faith in a more comfortable, conversational way, scroll down to the bottom of that page and download our sample lesson.

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
For detailed articles/tips on various communication topics, free gifts and exclusive offers, subscribe to our newsletter!  Subcribe now and get JoJo’s free eBook, Communication Activities: Finding Time to Talk to Your Children is a Busy World.

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

Effective Email Pt 5-Sig line

If you are just joining this article series, here is a quick recap.  Email has become a common form of communication in recent years, but so much of it is misunderstood that there are more communication issues with this form than there are with all the other forms put together.  So much of how we communicate face-to-face is received through body language, facial expression and tone of voice.  This is all lost in an email where we have to rely only on the words we choose.  So far I shared about the importance of choosing a good email address, your subject line and given you some tips for a more effective body of text in two parts. Today I’d like to talk about your signature line.

What should be in your signature line? 

* Your name…your FULL name!

I can’t tell you how many times I’ve received an email that was unsigned.  Makes it difficult to address the reply.  Dear 1234567@aol.com…

Even signing your first name may not be of great help.  I may not have the brain cells at 49 to remember your email address letter for letter so I’m not sure if you are Mary or Mary.  Mary Jones wanted to borrow my grey jacket but Mary Peterson wanted to come over for lunch at noon on Friday.  I’m not sure how to respond to Mary if the only thing I have to go on is an email note that says “So, is it okay?” signed Mary.  My brain immediately goes TILT as I try to remember if Mary’s email address is 6427@aol.com or is it the other Mary whose email address is 6247@aol.com.  AHHHH!

Now if you email for business, use your full name.  There may be other Bobs at ABC Company. After all, they do have 600,000 employees!

* Your title if you are in a large company

If you are emailing for business, always include your title in your signature line so folks will know what you do at the company.  It tells them what questions they may ask, what answers they can expect and gives you an air of authority when you answer difficult questions.

* A clickable website address

If you put your business or blog url in your signature line, for pitty’s sake, make it clickable!  I can’t tell you how frustrated I get as I to try to copy and paste it into a browser and have to put the “http://www.” on it.   I know it’s not all that much work, but I’m 49.  I’m going through menopause and I get a bit testy when I have to work harder than I feel I should!  HELP ME OUT, will ya?

Now on the flip side, do you know the chances of someone clicking through to your website vs copying it and pasting it into their browser?  Neither do I, but I’ll bet it’s LOTS!  The easier you make it for people, the more likely they will do something!

* How else to get hold of you

If you are emailing for business and you have several ways your customers can get hold of you, list them!  If you don’t mind being called, list your phone number.  If you don’t mind being texted, faxed, or you can interpret smoke signals, list your call sign!  That way if Mary doesn’t do well with email, she can call instead.

* Scripture or tag line

If you have a life scripture or tag line for your business, list it below your signature.  That gives your recipient a bit more information about you.  Always a nice touch to make an email a bit more personal and descriptive of you.  Helps with rapport!

What shouldn’t be your signature line? 

* Offensive words or negative comments

It pretty much goes without saying, that you shouldn’t put vulgar language in your email signature, but you wouldn’t believe the number of times I have seen negative comments in there!  I’ve had personal emails come through with things like, “John Smith, waiting for the day when I don’t have to live with my MIL!”  Uh…not good form.

* An ad

A tag line or signature verse is one thing, but don’t put an ad in there.  The first thing I think of when I see that is, Don’t Push Me!  lol

Kim Berly, 

http://www. I Want To Sell You Stuff.com

Buy three and get six free!  No shipping! Sale ends in five minutes!  Order NOW!

I SAID NOW!

Yup… just a bit pushy…

* A book

Research shows that people don’t like to read long text copy on emails.  If you’ve got that much information in your signature line, put it in a PDF, okay?  I don’t need your biography, your credentials, your pedigree or the history and evolution of your rise to corporate power!  I won’t read it.  ANY of it!

Well, that’s it for email signature lines.  Join me on Wednesday when I give you some tips for what to send and what NOT to send.

Until then…

Sincerely yours,

Me!

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

NEW: Interview w/a Communicator

We have a new feature here on Communication FUNdamentals called Interview with a Communicator.  We all communicate every day of our lives and communication touches every aspect of it.  So…each week, I’m going to bring you a blog interview with someone in a different ministry, business or time of life to share with you.  Each will share the mission God has them on and how effective communication plays an important role.  We begin with a friend I met online.

BeckyJoie Thombs Oakes is a “multiple hat wearer” and a free-lance writer. She spends her time volunteering to work with youth as well as lay-counseling ministries at a local Christian counseling center.  She has three sons.   She lives with her husband, two of her sons and their Yorkshire terrier in Leesburg, FL.  Always uplifting and gracious, she puts a smile on the faces of those all around her.  I know you will enjoy her.  Here we go…

 

1. Please tell us a little about yourself.

I like to describe myself as a multiple hat wearer. I am first and foremost a wife and therapeutic mom. By that I mean that I help children from abusive and troubled backgrounds. My husband and I have adopted two teenage boys through foster care and have an older son who is in college preparing for a law career. In my spare time, I am a youth worker, middle school Sunday school teacher, lay-counselor, health consultant and a health food business person.  I never have time to be bored. I love helping people. It fuels me.

 

2. What is a typical day in the life of Becky Joie?

Currently, I homeschool my two boys, ages 15 and 17 but during the day, I run my health businesses from home and do therapeutic respite for whoever the Lord sends my way. This includes dealing with a great deal of behavior management in troubled children so we keep very occupied with outdoors activities and routine household chores. It requires a stable schedule with a tiny bit of flexibility so my day is often planned from 6am until 11pm or later, depending on issues that come up during the day.

 

3. I love hearing people’s testimony! Please share how you came to know the Lord and how important The Great Commission is to a believer.

I was raised in a Christian home. My family had an evangelistic ministry performing puppets, music, chalk drawing and preaching. I am told by my parents that I gave my life to the Lord as a 5 year old but I really did not remember it, although I remember being baptized. When I was in the 4th grade, our family settled in a church that was very strong on keeping God’s law but not especially skilled in grace. Through a series of events and time in a restrictive environment,  I became hurt and turned away from the Lord for a brief while in my adulthood. I had been in an abusive marriage where I had my oldest son. My ex-husband was a pastor.  We divorced to due his abuse and unfaithfulness.  Even after we had been separated for a few years, I was still not over it.  I was very angry about this and ran from the Lord for a while. Then, I was invited to a Calvary Chapel home bible study. It was there I felt God’s love and mercy but was also convicted for sin in my life so I re-committed my life to the Lord.  Then I learned that God really loved me, that I was definitely a sinner in need of a Savior. I learned that God was not a bully waiting for me to trip up so He could hit me with a club of punishment but that He really loved me, wanted to forgive me and give me a new life. I gave my heart to Him and turned away from the world. It was one of the toughest things I ever did but I’m so glad I did it. That was about 15 years ago. I’ve served the Lord gratefully ever since. A couple of years after splitting with my ex-husband, I met my husband, Doug, who is a wonderful, godly man.

 

4. How many years have you been married and how important has effective communication been in your marriage?

As of June 2011, we will have been married for 14 years. We were put together by “Godcident”, we like to say. Paired up in a Christian musical, we became very good friends. We didn’t even know that we liked each other more. Other people had to point it out.  At one point, he tried to tell me that he liked me and said, “I’m so glad we are friends.” I was DEVASTATED. I had begun to realize I liked him as more and thought he was saying he only like me as a friend.  He saw a man kind of following me around and thought I was taken already.  This also did not help. We didn’t communicate about it at all. It took a mutual friend of ours to mend the communication gap. Thank God for friends! I would hate to think I missed out on a wonderful husband because we did not communicate how we felt to each other.

 

5. Share with us your greatest blessings and challenges you have had as a parent.

My type of parenting is a cross between therapeutic parenting and the “Love and Logic” style. I need to be very careful to keep my tone of voice mild and cheerful even when disciplining as tenseness can trigger fears of abuse or anger in the children that I help. I also have to be very cautious with humor as the children are sensitive and might feel ridiculed. With my oldest son, it was different. He was a rascal but he had a great sense of humor. He had a knack for embarrassing me. One time he hid inside an old pulpit at the base of the stairs in an old church building and waited for ladies to come down the stairs. He would jump out and scare them. Screams would echo across the church. That would be when I would find out what he did and want to crawl under a rock. Another time, he told a sharp looking single man that I went to the doctor to get a shot in my rear end. Humiliating! Sometimes working with troubled teens can bring embarrassment as well. When a teen throws a tantrum ( throwing things, yelling, stomping feet, cussing) in public because they don’t get the yogurt they want in the store and they won’t wait to discuss it in private  OR else when one has wild behavior and climbs atop a grocery display and I have to talk to them in a sweet, calm voice, it can be quite unnerving to wonder what people think of our family. I overcome this by telling myself that it does not matter what others think and that I need to parent my children and my temporary charges the way that they need me to parent them because I answer to God and not strangers who don’t know the circumstances. Of course, we use discipline but it looks very different from what others use so there is no way between the behaviors and our discipline style that we are going to look normal to anyone who does not understand these things.  My biggest challenge is parenting against normal logic because this parenting style is unique to parents who do what I do.

 

6. What is your favorite scripture and share what God is communicating to you personally through it.

I love Ephesians 3:14-21 which talks about knowing the love of God and being stirred up in Him. I think that is the answer to healing any hurt and motivating all Christian service. Love is the key. That is my prayer—that all who come into my pathway will know God and His love.

 

7. You have a unique ministry/business.  How important is effective communication for you as you go about your daily activities?

Communication is  24/7 job here. I must communicate in a way that can be received by hurting children. I must teach them how to communicate through words instead of poor actions. I must teach them how to express emotion appropriately. Most important is the modeling of how we communicate with our Lord for every need, every fear, every want, every time we need forgiveness or to tell Him that we love Him. They will see what a true parent is like if they see me trusting God. He is the ultimate parent.  In our home, prayer is a communication about trust/faith as well as communication with God. I am so blessed when one of my kids “gets it” and sees me with a headache. He comes and lays hands on my head and asks God to heal me. Other times, one child will be frustrated with the behavior of another. They will mimic my quiet, under the breath prayer before responding to the child who is irritating them. Then I know I’ve communicated faith and trust well to them.

 

8. What forms of communication do you use in your ministry/business?  Which one is your favorite and why?
I use many forms of communication with my kids, from letters, to songs, to stories and even signs on the wall. Storytelling is very helpful to relay empathy. If they can see how they would feel in a given situation, then they can learn to empathize with others.

With my health business, I use social media such as Facebook and Twitter. I have used blogging but lately I’ve just been too busy for that. Facebook is most effective because you can communicate with many more people and interact much more quickly. You are not just putting your message/product out there but you also get to develop relationships with your customers and provide much better customer service.

 

9. What are the challenges in communicating in other ways?

I’m not a phone person really. I like to see people’s faces or see their words in front of me. This could be because I am a visual person and have some auditory processing issues with noise. I prefer in-person or in written and electronic communication. That way I can mull over what is said more before reacting and I won’t miss something important.

 

10. If you could go back in time and give yourself advice about a misunderstanding you had in the past, what would you tell yourself?

That is a tough one. I think that in my past, I would have communicated more rather than clamming up. I think I would have thought more before reacting. There are so many things we can improve in communication. We are all students with so much to learn.

 

11. How can we learn more about you and your business/ministry?

Right now, I am in the development stages of the therapeutic parenting fan page.  https://www.facebook.com/pages/Christian-Therapeutic-Parenting/193811603983441

My business page for health food is: http://www.beyondorganicinsider.com/becomeaninsider.aspx?enroller=4382 The company will open in October of 2011 but I’m beginning to build the business beforehand because I believe in Jordan Rubin, the creator, and his ideas for health and nutrition .

I also sell Nature’s Sunshine Products. You may contact me via email at rjeremiah2911@embarqmail.com for information on vitamins, supplements and natural health resources.

 

12. Any final thoughts you’d like to leave us with today?

I just want to thank you, JoJo, for working so hard to teach people about communication. I feel that what you are doing is one of the most important ministries that the church could have and it’s also a business that could help others in their own personal and professional lives. Communication is not just telling people everything. I’ve heard it said, “People don’t care how much you know until they know how much you care.”

Thanks so much for sharing with my readers, BeckyJoie!  You are a blessing and inspiration to so many!

X

If you liked this post, make sure to subscribe to our RSS Feed so you don’t miss one and SUBSCRIBE to our newsletter: for even MORE communication fun, FREE gifts, Book of the Month Club and exclusive excerpts and offers we don’t share with ANYONE else but our subscribers!

X

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

It’s Praise Week

Have you subscribed to Communication FUNdamentals’ RSS Feed?  Don’t miss a post!

x

It’s Praise Week here at Communication FUNdamentals!

The Bible talks about praising God, and we should, for all the blessings He has given us, but it also talks about supporting and being a blessing to others.  Ephesians 4:29 says, “Let no corrupt communication proceed out of your mouth, but that which is good to the use of edifying, that it may minister grace unto the hearers.” Edifying means to build up.  God wants us to build others up, to lift them up when they are down, to support them.  This scripture also tells us we should do this in order to minister grace to them.  Grace means showing mercy, kindness and service toward others.   Here’s why this is so important.

I always knew how important it was to praise others, but recently my daughter brought to my attention an article that tells us more about why.  It says research shows Young People Prefer Praise.

“We looked at all the things college students love and they love self-esteem more,” says lead author Brad Bushman, a professor of communication and psychology at Ohio State University in Columbus.”

The article further stated that the students surveyed preferred experiences that boosted their self-esteem and cited things like getting good grades and compliments.  It went on to say:

Part of what researchers analyzed was the difference between “liking” and “wanting,” based on study participants’ self-reports. They said they liked the rewards listed in the study more than they actually wanted them, which Bushman says is considered healthy. However, the liking-wanting distinction was smallest for self-esteem, suggesting a stronger desire for it than the other rewards.

So not only did they like receiving these rewards, but they actually craved or wanted them:

“It’s about confidence in your ability to deal with life’s challenges and a sense of personal worth, rather than generalized praise and undeserved rewards.

The article suggests that craving self-esteem can be harmful to a society when it crosses over into narcissism.  However, I believe this is much more likely for those who don’t follow Biblical principles which say to put others before ourselves.

I wonder if this rise in young people wanting or even craving experiences or feedback that fills self-esteem needs is because society as a whole is just so much busier than it used to be.  People are working two jobs to make ends meet.  Moms are worried about their children running with the wrong crowd or having too much free time that they are scheduling many more activities than they once did.  Nobody knows their neighbors anymore.  Are we all too busy these days to take the time to pay those compliments we used to?  Do people today feel lost in the crowd?  Is life more complicated today making it less likely to feel we are doing well?  Does society push self-esteem too much?  Or is it that society teaches us to seek conformity rather than treasure our uniqueness ?  Are we looking for acceptance from a world that says we are just one of the crowd?  Or does society no longer believe in a God who treasures each individual created with love?

What do you think?

*SUBSCRIBE HERE*: For Even More Communication Fun, FREE Gifts and Exclusive Offers!

x

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

Nitpicker's Anonymous

My mother always told me that if I didn’t have anything nice to say, I shouldn’t say anything at all.  It seems that communication over the internet means you don’t need to look your victim, er, Facebook Friend in the eye.  Folks don’t seem to make it a point to be as uplifting and gracious as they are when face-to-face.  As I navigate the Information Super Highway, I often reflect upon this scripture, “Let no corrupt communication proceed out of your mouth, but that which is good to the use of edifying, that it may minister grace unto the hearers.” Ephesians 4:29

A while ago, I had a little situation on one of the social networking sites.  I had posted an article and reposted some interesting things that others had seen fit to post.  I received replies from someone picking nits about the content.  I’ve had this happen a time or two before (I’ve seen it happen to others many times on the internet.) and always found it rather interesting.  I’m not going to name names or even the site it was on.  I post virtually the same things on all sites each day.  All I’ll say is that it was really just a case of nitpicking.

The people who pick nits rarely reply to anything in which they cannot find something to disagree.  They are usually not uplifting in any way and most often don’t bother to put things graciously, but instead prefer to show everyone how ignorant the other guy is and how smart they are in contrast.  However, in my experience, the nitpicker isn’t usually seen as smarter or helpful, but rather as picky and condescending.

If I disagree with someone, I usually find it best to send a private message unless it I feel it’s something that will lead others astray.  In that case, I will be grace-filled and loving in my reply.  For example, I might tell someone that I “look at it a different way” or reply “in my experience…” or share that “in my research…” or “my understanding is…”  I will usually assume the other party is simply mistaken, not a liar.  I almost always gently correct if I feel something is just not so.  It’s always better, in my opinion, to tell someone they are incorrect instead of callously stating they are WRRONG or a liar.

But I find that too many people on the web are unconcerned with being gracious.  And although Proverbs 16:24 says,  “Pleasant words are a honeycomb, sweet to the soul and healing to the bones.“, I notice it among the Christian community as well.  I’ve talked about this before on the blog, in my articles and in my communication studies.

Sometimes it’s simply a matter of a mood we are in.  Sometimes we are just in a contrary frame of mind.  Perhaps we had a bad day so we look at things and notice what we disagree with.  This provides many opportunities to Tweet and Facebook our opposition in virtual anonymity, a tempting prospect that allows too many to fall into nitpicking.

My advice when you post on Twitter and Facebook (or any of the other social networking sites) is to stop before you publicly disagree with someone.  Yes, even an obscure post on Twitter or Facebook is a public post.  Reflect on these questions before you hit the “share” button:

1. Is it really a mistake or are you reading too much into it?

Are you perhaps being too picky, stretching the meaning, reading it out of context?  Is what they posted really a problem or are you looking for situations in which the statement could be taken another way.  Did the other party mean it the way you are interpreting it or are you pretty sure he meant it in a completely innocent way?

2. Does what you disagree with rise to the level that the person should be made aware of his/her mistake?

If the person did, indeed make a mistake or state an untruth, does it really need to be corrected?  I’ve written many times about my children and their creation of the Conversation Correction Patrol.  I even wrote a children’s ebook by that title once!  Sometimes we look for things to correct in other people, but don’t realize that there is no need.  The other parties involved know that Julie meant 12 noon and not 12 midnight for nobody in their right mind would have lunch at midnight.  The only thing you will accomplish by making a big deal of Julie’s mistake is embarrassing her.

3. Is it best to send the person a private message?

Is this something that should be handled personally or would it be received well if you posted it for all her Facebook friends to see?  Sometimes it’s more gracious to notify someone of a faux pas in private.  Think about how you might feel if someone yelled out at a party that you were so dumb as to think lunch was at midnight.  That’s more or less how it is received when you make a big deal of a small mistake in public (online).

4. If not, have you chosen the most gracious words?

If something needs to be said, even if it is in private, have you taken care to use the most gracious words you can in pointing out someone’s mistake or have you condemned them, made them feel dumb, or called them a liar?

5. Have you said anything positive, encouraging or uplifting to this person or are you only sending them replies when you have something negative to say?

Even if you have been gracious by pointing out something that should be corrected, take a look at what other communication you have had with this person.  Is the only time you have communicated with Martha been when you told he she was wrong?  Did you bother to say you’d pray for her when she announced she was ill?  Did you congratulate her on her newest project or promotion?  Have you uplifted her or have you replied to her only when you spotted an error?

Choose your battles and your words wisely.  Remember that just because you are right, doesn’t mean you are justified in saying so.  Sometimes you will win the battle, but hurt a friend.  “An offended brother is more unyielding than a fortified city, and disputes are like the barred gates of the citadel.” Proverbs 18:19  Even if the person doesn’t take offense, this sort of “tug and pull” communication can be draining.

I know that some people see errors glaring at them and feel they just have to point them out.  Anyone involved in any part of the editing process may be a card carrying member of the Communication Correction Patrol.  I’m an author so I know.   In fact, anyone with bright kids might know this intimately!  Those who spot errors feel the overwhelming need to fix stuff, but I implore you to stop and think if this is the best course of action in each particular situation.  If so, please handle with care.  If not, might I suggest Nitpickers Anonymous.   We meet on Thursdays!

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

On taking the 'God Parts' out

Art of Eloquence is fast approaching the completion of its eighth year in business this November.  It’s been a very interesting ride so far.  I’ve learned a great deal about business, about myself and my faith.

When I wrote my first study, Say What You Mean (for Teens), I really wasn’t thinking of this as a business or even a ministry. It was simply an answer to a homeschool friend’s need for a more comfortable way her shy daughter could learn to communicate more effectively.  It was important to me that the approach to overcoming shyness and strengthening communication skills be fun and reflect the teachings that are so prevalent in God’s Word.  I have literally found HUNDREDS of scriptures that pertain to communication and many of them contain lessons I studied in the pursuit of my secular degree.

However, as I began to form Art of Eloquence, I quickly learned that not everyone was happy with the ‘God parts.’  The woman in charge of a nearby YMCA said she would love me to come and teach there if only I’d ‘take the God parts out.’  A public school administrator informed me that she’d love to recommend that my studies be used in the district, if only I’d agree to ‘take the God parts out.’  My Dad shared with me that he felt that I’d get a lot more sales if only I’d ‘take the God parts out.’

Over the last eight years, I can’t count the number of times I’ve been offered contracts, money, sales, an enormous venue in which to display my articles if I’d only agree to ‘take the God parts out.’ I just could never bring myself to do it.  It felt like I’d be turning my back on the Lord after He had done so much for me.  It felt disrespectful, but more than that, it felt wrong.

When I got my degree from a secular university, I felt I had a firm grasp of the concepts I had studied.  After all, I had a degree from one of the top ten universities in the country for Speech Communication.  When I accepted Christ as my savior, I found greater meaning in the lessons He wrote for us in His Word.  It more than enhanced my understanding; it put a necessary perspective on every aspect of human communication.  I found that studying speech communication without mentioning what the Bible has to say about it, is like studying automobiles without mentioning Henry Ford.

As the years went by, I began writing more about being an effective witness for Christ both as an example and when discussing our faith with others.  That’s when I really had some challenges to my approach!  I’ve had people heckle me on internet radio shows and I’ve had some NastyGrams sent to my email.  I’ve had people disrupt my online events, send scathing remarks to online groups and one lady who chastised me during a presentation I was asked to give for a group of Christians.  I found out later that she was a member of one of my Christian Yahoo groups!  She wasn’t aware that I was asked to do this presentation nor was she aware that the presentation was to a group of Christians.  She simply felt it was ‘intolerant’ of me to quote scripture and talk about Jesus when there were people who didn’t believe in Him.  So she stood up in the virtual chatroom so to speak and told me off, left the room and took several people with her.

Many times what I write cannot be divorced from scripture without diminishing the value or losing the integrity of my message.  So, though I’ve been asked many times to ‘take the God parts out, for many reasons, I simply cannot do it and remain true to the voice inside me-the voice God gave me.

I can’t say that I haven’t been tempted.  I wish I could report to you that I’ve never once allowed it to cross my mind that I might have much more of a following or more sales if I did ‘take the God parts out.’  And I know that there must be others out there who struggle with this issue whether they are authors or not.  I’d like  to share a thinking process that I use whenever I am presented with a situation like this.  I hope it will help you.

  • If I were to take the scriptures out of my work, I might be able to reach a wider audience than just the percentage of Christians who feel it important to study communication from a Christian perspective.
  • If I were to reach a wider audience, I might be able to reach unbelievers and they may come to know Christ.
  • How many people, who are that uncomfortable with scripture, would actually be interested in these kinds of articles and studies which were written specifically for Christians?
  • How many of my articles and studies really speak to the unbeliever?
  • Wouldn’t I approach a nonChristian in a completely different way?
  • Isn’t there a reason God directs me to write this way?
  • So…shouldn’t I leave my writing the way I was directed to write it?

Some Christians are directed by God to write in order to reach unbelievers.  Some have missions that speak to the churched.  Each of us has to listen to the Lord to determine our own path and then ask ourselves questions periodically that will allow us to keep to the path the Lord has set before us.

What is your mission?  What questions do you ask yourself in order that you remain on the path God has for you?

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

Love and Hate Mail

“If no one is accusing you of being too legalistic, then you probably aren’t living a holy life. If no one is accusing you of being a ‘bleeding heart’, then you probably aren’t loving enough. If no one is accusing you of being too dogmatic, then you probably aren’t standing for the truth. If no one is accusing you… or criticizing you…you probably aren’t doing anything significant.” Israel Wayne

This was posted on Facebook yesterday and it got me thinking, as many of the things Israel says often do.  It was very timely for me as I thought back to some of the events of the past several years writing for Art of Eloquence, various Christian and homeschool magazines as well as podcasting and teaching seminars.   It doesn’t feel good to be criticized, but it is to be expected when you take a stand…any stand.  And it actually has a purpose that is beneficial to us as Christians.  What could be so positive about negative feedback?  A few things actually!

First, criticism has a way of helping us see how we come across to others so that we can assess ourselves and make any necessary changes.  Sometimes there is no other way to really know how we come across to a group of people other than to have some of them email you some love and hate mail.  One nasty gram might not be cause to change your stance on an issue, but a few customers or friends might help you to see a better way to say something or a more effective way to approach a topic.

Another good use of criticism is to help you know that you are on track following the Lord’s plan for your life.  I believe the phrase is, “If you had to prove you were a Christian in a court of law, would there be enough evidence to convict you?”  If you are a Christian and do not at least occasionally find a criticism in your inbox, blog comments or Facebook wall, you may want to check your Great Commission Meter.  AND…the more public you make your views, the more criticism you will encounter.

Try hosting a weekly Christian podcast for a year and see how many shows you can do before you encounter a listener who is less than cordial.  Open your Facebook page to the world and post notes like “The Seven Wonders of the Christian World” and see how long it takes for someone to post a comment that is not so complementary.   Put scripture all over your products or website and agree to teach a seminar about your topic and see how long you can go before someone takes offense.  I was asked to talk to a Christian online audience about my company once and had a listener who said she was a Christian accuse me of pushing my religion down people’s throats!

Each time I post a topic like this on my blog, Facebook or speak about it at a seminar, I expect to get some criticism.  What helps me to deal with it in grace is that I am prepared for it and I have an understanding of communication skills that is based on scripture.  The Lord chose to talk a great deal about how we communicate with one another in His Word!  Anyone can learn to handle these situations with greater ease just by studying them.  In fact, I’m about to release a new study that will make that even easier to learn than it was for me!  This is part of the reason I wanted to write “21 Days to More Godly Communication.”

Sometimes Christians grow weary in doing good.  As human beings, we wish to minimize our exposure to the hate mail and sometimes there really is no positive purpose to it other than someone venting hatred.  I don’t mind if someone disagrees with me, many people do!  Many cherished people in my own family disagree with me!  However, one can disagree without being disagreeable.  It’s usually called a discussion.

But, I want to discuss something else that comes from our Love and Hate Mail–something that very few talk about and something that Israel brought to my mind.  One of the problems is to discern if a criticism is something we  should consider prayerfully or the kind that serves only to distract and dissuade us from our mission.  This can be difficult, especially if you are getting criticism that is quite diverse.  I sometimes watch Bill O’Reilly and find it interesting how he can get both love and hate mail on the very same interview!  Some see him as having been too easy on a guest and others see him as having been to hard on him.  On the very same issue, some cry, “You dirty rat!” and others shout, “Way to go, Mr. O.!”

There will always be those who disagree with you–even if you stand for the things of God…and sometimes ESPECIALLY if you stand for the things of God.  It can be a frustration as you try to discern which emails to take to heart and which ones you should just let go.  I’ve had similar issues from time to time and since I adore making people happy and providing value to others, it is occasionally difficult for me to view my own hate mail.  For example, some emails complain that our newsletter has “nothing useful” for them while in response to that very same newsletter, others say the information was a blessing and a God Send!  Some tell me my blog post blessed them while others tell me it was hateful.

It’s discouraging to read that someone didn’t feel what we had spent hours creating to give as a free gift was, in their opinion, “nothing useful.”  However, it was quite encouraging to read the other emails sharing how much they enjoyed and appreciated it.  So how do we know which emails should cause us to make changes?  Often we do this by weighing the Pro’s and Con’s?  You know, how many liked what we did and how many DIDN’T.  This can often prove misleading.  The fact is that most people will not take the time to dash off a thank you note even if they really appreciate something you have done or provided.  Negative communication travels faster and farther than positive communication.  With folks so busy trying to provide for their families these days, criticism is more abundant than praise.  Folks who are offended by something will more easily justify taking the time to write a caustic note of discontent.

That brings me to another issue that not everyone is aware of when dealing with Love and Hate Mail.  With the impersonal nature of communication in the Information Age, the emotional level of our Love and Hate Mail is not at all even.  A busy emailer may find the time to jot a note of encouragement that goes something like this, “Thanks so much for your article.  It was very timely.”  However, “An offended brother is more unyielding than a fortified city, and disputes are like the barred gates of the citadel.” says Proverbs 18:19.  An emailer offended by your post might regale you for several paragraphs of colorful verbiage complete with expletives because he doesn’t have to look you in the eye as he tears you apart with his words.

If we cannot discern which emails indicate we need to make changes by words or by volume, how can we?   We can pray.  We wait for communication from God to help us determine where we need to listen to the criticism and where we  need to just let it go.  We determine which criticism will help us reach others for His Glory and which will be contradictory to our mission He has for us–which criticism will help us serve Him and which will undermine our mission.  We keep in mind that we always speak in grace, but that what we say and do should be honoring to God first.

Love and Hate Mail will, I think, always be disturbing to us as human beings because most of us seek to please.  Most of us try to avoid confrontation.  Speaking in grace will give us the greatest probability of being effective without conflict, but there is a time when someone will take offense to what we say or do for reasons we cannot compromise.  That is when we know we are probably on the right path.

Love and Hate Mail can be helpful in communicating what we are doing well and what we may need to work on, but it should NOT be a meter by which we change direction away from the Lord’s mission for our lives.  We should allow it to help us to become more effective and gracious in what we do for the Lord, but we should not let it deter us from our path.

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter

The Lost Art of Civility: The Civility Project

FINALLY!  Somebody gets it!  In this fascinating article by the Jerry Falwell Ministries, Jonathan Falwell points out a growing concern I have had about our society for many years.

“In 2007 on the Fox News Channel, Bill O’Reilly and Geraldo Rivera went head-to-head in a debate over the deaths of two Virginia Beach girls, the result of them being hit by a drunk driver who was an illegal alien. The confrontation between the two men is now legendary as they heatedly shouted down each other with fingers aimed in faces.

This example, I believe, is indicative of a growing problem in our nation. We have grown so divided and so suspicious of those who are on “the other side,” that we have largely lost focus of the issues, centering more on inconsiderate taunts or the belittling of our adversaries. Terms such as “left-wing whacko” or “right-wing fascist” have become commonplace, and they ultimately get us nowhere in terms of achieving real social/political resolutions.


This is not the way people should be behaving in a civil society.”


In fact, I had blogged about a few other Bill O’Reilly interviews where he had approached the other party in an abrasive and disrespectful way.  One of those interviews was with Barney Frank.  As sometimes happens with interviewers, Mr. O’Reilly spent a monologue asking him a question and then never let him answer.  Though I don’t agree with Barney Frank, I did sympathize with him in this instance.  Mr. Frank did it right.  He was, for the most part, respectful and gracious.  This makes you look good and the other party appear to be the aggressor who is out for blood.


One man is taking a stand and organizing a response: The Civility Project.
“The Civility Project is not a call for people to surrender their personal beliefs or convictions, nor is it a call to limit free speech. It is simply an appeal to reason and respectful behavior among conservatives, liberals, moderates and all those in between as we debate and deliberate on the issues that face our nation.


If you are tired of the hostile and often petty social/political environment in which we find ourselves today, I encourage you to join me in taking the Civility Pledge by visiting this website: http://www.civilityproject.org.”


Though I have read the Bible cover to cover many times, and I have seen hundreds of scriptures where the Lord tells us how to communicate with one another, I have never seen anywhere where He tells us to shout others down the way society believes it is entitled to do these days.


“Let your conversation always be full of grace, seasoned with salt, so that you may know how to answer everyone.” Colossians 4:6


Shouting your adversary down does not change his mind or anyone else’s who might be watching.  It’s akin to what I call “Screaming in a Deaf Man’s Ear”.  He has no idea what you are talking about, but he knows one thing for sure: you are making him angry!


It takes much more skill to be an effective communicator these days.  That’s because we have allowed ourselves to lose sight of what the Lord tells us HUNDREDS of times in His Word. How we speak to each other is of vital importance, even over the words we use!  The lost art of civility is only one in a long line of lost communication skills over the years.
Communication is the key to understanding each other and without that, we are reduced to a bunch of Screaming Mimi’s who affect no change but make valiant efforts at Screaming in a Deaf Man’s Ear!


Will you join me in bringing civility back to the world?  Will you learn the communication skills necessary to share your thoughts effectively?  If you don’t know where to begin, Art of Eloquence can help!


From JoJo’s Purple Crayon
Learning Speech Communication Skills
can ALSO be fun with Art of Eloquence!
Share this:
Share this page via Email Share this page via Stumble Upon Share this page via Digg this Share this page via Facebook Share this page via Twitter