Interview w/a Communicator: Tech Services Provider

Meet Traci Knoppe, tech service provider, internet marketer, entrepreneur, blogger, teacher and public speaker.

Traci has been online since 1996, built her first website in 1997 and started her first online business (web design services) in 1999.  She added internet and affiliate marketer to the mix in 2007. Then in 2009 changed her per-hour web design business model to a Team model when she hired help and offered her web design and tech skills as an outsourcing services provider – which she continues to do today.

Traci is a wealth of information on most techie issues which is a great relief for non techies like me!  She is also a fabulous friend and I know you will enjoy hearing more about her.

1. Please tell us a little about yourself.
I’m a Christian wife, mom, mother-in-law and grandmother who is a homebody that enjoys sewing, reading, my dogs, cats and a good cup of coffee.  I’ve been a work at home entrepreneur since 1998.

2. What is a typical day in the life of Traci Knoppe?
As a confirmed morning person, I’m up early – usually by 6am daily to enjoy some quiet time in prayer; then coffee and checking email, etc.. while I map out my to-do list for the day.

Then I hit the ground running and managing my Team, assigning out work to them and then digging in and doing client work myself.  My day often consists of numerous phone calls and various interruptions which are common to work at home life. :)

3. I love hearing people’s testimony! Please share how you came to know the Lord and how important The Great Commission is to a believer.
In 1988 I was in the process of a divorce and was an independent consultant for Home Interiors, which was a Christian owned and operated business, and lead my local Team Directors.  I met many fine ladies in our Team meetings and one was attending a new big local church and invited me to go with her.  I felt drawn to go and before I knew it, I found myself propelled out of my seat and going down for an altar call.  I know God was calling me, and had been for quite a while, and that day on July 17, 1988 was the day I accepted Jesus as my Lord and Savior.

Sharing the good news of Jesus is paramount and what we, as Christians, are called to do.  Being a homebody, I truly don’t get out much – but have used the internet and my personal web site to tell others about Jesus.  Unlike many business owners, I have chosen to be very up front about my faith.  While I don’t ‘preach’ to everyone – I also don’t hide my faith either.

I have done many seemingly simple things to share the love of Jesus with others:  as simple as giving a homeless person a meal, to giving someone a cart at Aldi’s without taking their quarter.  It can be the simplest of things that shows Jesus in you. So don’t think you couldn’t street preach, or because you’re not a ‘Billy Graham’ or whatever – do what you can where you are.  Bloom where you’re planted.  :)

4. How many years have you been married and how important has effective communication been in your marriage?
My husband and I have been married 18 years.  Like most long married couples, we seem to have a communication that goes beyond the need for words.  I know when my husband is thinking on things, without even looking at him – I’ll say ‘What?!’.  He says, I’m thinking.  Yes, I know, I can ‘hear’ you thinking.  What about?.  :)

Another funny communication story, but of my daughter and son-in-law.  I recently went with my daughter Heather to look at a baby bassinet at a local resale shop.  It was a great deal and looked like brand new.  So she bought it.  (she’s due with her second child, my third grandchild in February 2012).

However, the bassinet would not fit in her car, so I put it in the back of my van and would deliver it to them the next day at church.

When she arrived home, her husband asked her what shape it was in.  My daughter was puzzled and said – I showed you a picture, it’s a rectangle!  He looked equally as puzzled – as he meant, what condition was it in.  😛

So words do matter:  ask the right questions, get the right answers. 😉

5. Share with us your greatest blessings and challenges you have had as a parent.
My greatest blessing as a parent is simply having a large family.  It’s not easy training children in today’s world of negative influences; so it does my heart good to repeatedly hear how well behaved my children are.

One such example was my youngest child, wrote a note to her teacher (our 3 youngest attend a small private Christian school) and thanked her for helping her learn to count money.  This was something she struggled with – and once the teacher adjusted her approach in helping my daughter learn – she caught on quickly.  We did not know our daughter had written this note until the night of the school graduation, when in tears, the teacher told my husband about the note and how much it meant to her.

It was a proud parenting moment to know your child will do the good and right thing, even without prompting.  :)

My challenges as a parent are in remaining consistent in my efforts.  I struggle with some health issues, and it’s very easy to get lax in parenting due to my not feeling well or having mental/physical strength to have to address a teachable moment; but I do.  It’s critical and those moments are not always those you can ‘do over’.

6. What is your favorite scripture and share what God is communicating to you personally through it.
I can do all things through Christ who strengthens me. Philippians 4:13.  I live this verse daily; and especially during times in my life of great struggle and life stresses.  Knowing that I am not doing all this alone has brought me immeasurable comfort, hope and strength to keep going when I didn’t think I could.

7. You have a unique ministry/business.  How important is effective communication for you as you go about your daily activities?
Since I deal with technical things all day; and my clients are generally not technical and do not ‘speak geek’ – I have had to learn how to identify what clients want vs. what they say. I need to be able to ‘translate’ what clients want into a viable action plan.  Not always easy. Again, ask the right questions to get the right answers.  😉

I’ve had clients who want a really cool web site, but they don’t really know what they want specifically.  Communication is essential to get the details we need to try and give them what they want.

I’ve had clients who give you only general concepts – then won’t return emails to answer questions we have on a project.  Again, communication is essential to get the job done.

In the end, effective communication, would have saved us both a ton of time and frustration.  I have many skills – mind reading isn’t one of them. 😉

8. What forms of communication do you use in your ministry/business?  Which one is your favorite and why?
Primarily email – as I like the written record ‘paper trail’ of communication.  I also do quite a bit on phone or Skype; but prefer to follow-up with a written synopsis of the conversation to make sure we all understood the bullet points of the call.  Again, it’s creating a written paper trail of communication.

9. What are the challenges in communicating in other ways?
I find communicating by phone or Skype to be good, in that you can quickly – with voice expressions, and get to the point quickly.  However, I find that it’s also easy to forget critical elements of a conversation as the conversation continues and veers off to other topics.

So I prefer email as a primary communication source; or if initial contact is by phone – to follow-up with a written synopsis.

10. If you could go back in time and give yourself advice about a misunderstanding you had in the past, what would you tell yourself?
There’s a time to speak, and a time to be silent – use wisdom and discernment to know which apply.

So many times I’ve spoken when I shouldn’t – and remained silent when I shouldn’t.  I clearly remember many times in my youth when I would ‘argue’ my point, as I knew I was right- only to not be heard and to ultimately alienate someone unintentionally.

Whether sharing the gospel with someone; or trying to settle a disagreement – there comes a point when you’ve shared your heart, said your side and now you need to let God do the rest.

Misunderstandings often occur because stubbornness closes the ears and clouds the mind to reason.  Where words are many, sin is not absent (Proverbs 10:19) – so listen more, talk less. 😉

11. How can we learn more about you and your business/ministry?
Business Sites
http://YourWebTechTeam.com
http://QuickSourcing.com

Personal Blog
http://TracisCottage.com

12. Any final thoughts you’d like to leave us with today?
I love music, and my favorite song often is whatever fits the moment for me – as I truly believe God uses songs that glorify him to speak his Word into me when I need it.  I often listen to, and share music via my social media streams, from Grooveshark – which is free.  :)

So I leave you with an appropriate song:  Word of God Speak by MercyMe  http://tinysong.com/jWKw

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NEW: Interview w/a Communicator

We have a new feature here on Communication FUNdamentals called Interview with a Communicator.  We all communicate every day of our lives and communication touches every aspect of it.  So…each week, I’m going to bring you a blog interview with someone in a different ministry, business or time of life to share with you.  Each will share the mission God has them on and how effective communication plays an important role.  We begin with a friend I met online.

BeckyJoie Thombs Oakes is a “multiple hat wearer” and a free-lance writer. She spends her time volunteering to work with youth as well as lay-counseling ministries at a local Christian counseling center.  She has three sons.   She lives with her husband, two of her sons and their Yorkshire terrier in Leesburg, FL.  Always uplifting and gracious, she puts a smile on the faces of those all around her.  I know you will enjoy her.  Here we go…

 

1. Please tell us a little about yourself.

I like to describe myself as a multiple hat wearer. I am first and foremost a wife and therapeutic mom. By that I mean that I help children from abusive and troubled backgrounds. My husband and I have adopted two teenage boys through foster care and have an older son who is in college preparing for a law career. In my spare time, I am a youth worker, middle school Sunday school teacher, lay-counselor, health consultant and a health food business person.  I never have time to be bored. I love helping people. It fuels me.

 

2. What is a typical day in the life of Becky Joie?

Currently, I homeschool my two boys, ages 15 and 17 but during the day, I run my health businesses from home and do therapeutic respite for whoever the Lord sends my way. This includes dealing with a great deal of behavior management in troubled children so we keep very occupied with outdoors activities and routine household chores. It requires a stable schedule with a tiny bit of flexibility so my day is often planned from 6am until 11pm or later, depending on issues that come up during the day.

 

3. I love hearing people’s testimony! Please share how you came to know the Lord and how important The Great Commission is to a believer.

I was raised in a Christian home. My family had an evangelistic ministry performing puppets, music, chalk drawing and preaching. I am told by my parents that I gave my life to the Lord as a 5 year old but I really did not remember it, although I remember being baptized. When I was in the 4th grade, our family settled in a church that was very strong on keeping God’s law but not especially skilled in grace. Through a series of events and time in a restrictive environment,  I became hurt and turned away from the Lord for a brief while in my adulthood. I had been in an abusive marriage where I had my oldest son. My ex-husband was a pastor.  We divorced to due his abuse and unfaithfulness.  Even after we had been separated for a few years, I was still not over it.  I was very angry about this and ran from the Lord for a while. Then, I was invited to a Calvary Chapel home bible study. It was there I felt God’s love and mercy but was also convicted for sin in my life so I re-committed my life to the Lord.  Then I learned that God really loved me, that I was definitely a sinner in need of a Savior. I learned that God was not a bully waiting for me to trip up so He could hit me with a club of punishment but that He really loved me, wanted to forgive me and give me a new life. I gave my heart to Him and turned away from the world. It was one of the toughest things I ever did but I’m so glad I did it. That was about 15 years ago. I’ve served the Lord gratefully ever since. A couple of years after splitting with my ex-husband, I met my husband, Doug, who is a wonderful, godly man.

 

4. How many years have you been married and how important has effective communication been in your marriage?

As of June 2011, we will have been married for 14 years. We were put together by “Godcident”, we like to say. Paired up in a Christian musical, we became very good friends. We didn’t even know that we liked each other more. Other people had to point it out.  At one point, he tried to tell me that he liked me and said, “I’m so glad we are friends.” I was DEVASTATED. I had begun to realize I liked him as more and thought he was saying he only like me as a friend.  He saw a man kind of following me around and thought I was taken already.  This also did not help. We didn’t communicate about it at all. It took a mutual friend of ours to mend the communication gap. Thank God for friends! I would hate to think I missed out on a wonderful husband because we did not communicate how we felt to each other.

 

5. Share with us your greatest blessings and challenges you have had as a parent.

My type of parenting is a cross between therapeutic parenting and the “Love and Logic” style. I need to be very careful to keep my tone of voice mild and cheerful even when disciplining as tenseness can trigger fears of abuse or anger in the children that I help. I also have to be very cautious with humor as the children are sensitive and might feel ridiculed. With my oldest son, it was different. He was a rascal but he had a great sense of humor. He had a knack for embarrassing me. One time he hid inside an old pulpit at the base of the stairs in an old church building and waited for ladies to come down the stairs. He would jump out and scare them. Screams would echo across the church. That would be when I would find out what he did and want to crawl under a rock. Another time, he told a sharp looking single man that I went to the doctor to get a shot in my rear end. Humiliating! Sometimes working with troubled teens can bring embarrassment as well. When a teen throws a tantrum ( throwing things, yelling, stomping feet, cussing) in public because they don’t get the yogurt they want in the store and they won’t wait to discuss it in private  OR else when one has wild behavior and climbs atop a grocery display and I have to talk to them in a sweet, calm voice, it can be quite unnerving to wonder what people think of our family. I overcome this by telling myself that it does not matter what others think and that I need to parent my children and my temporary charges the way that they need me to parent them because I answer to God and not strangers who don’t know the circumstances. Of course, we use discipline but it looks very different from what others use so there is no way between the behaviors and our discipline style that we are going to look normal to anyone who does not understand these things.  My biggest challenge is parenting against normal logic because this parenting style is unique to parents who do what I do.

 

6. What is your favorite scripture and share what God is communicating to you personally through it.

I love Ephesians 3:14-21 which talks about knowing the love of God and being stirred up in Him. I think that is the answer to healing any hurt and motivating all Christian service. Love is the key. That is my prayer—that all who come into my pathway will know God and His love.

 

7. You have a unique ministry/business.  How important is effective communication for you as you go about your daily activities?

Communication is  24/7 job here. I must communicate in a way that can be received by hurting children. I must teach them how to communicate through words instead of poor actions. I must teach them how to express emotion appropriately. Most important is the modeling of how we communicate with our Lord for every need, every fear, every want, every time we need forgiveness or to tell Him that we love Him. They will see what a true parent is like if they see me trusting God. He is the ultimate parent.  In our home, prayer is a communication about trust/faith as well as communication with God. I am so blessed when one of my kids “gets it” and sees me with a headache. He comes and lays hands on my head and asks God to heal me. Other times, one child will be frustrated with the behavior of another. They will mimic my quiet, under the breath prayer before responding to the child who is irritating them. Then I know I’ve communicated faith and trust well to them.

 

8. What forms of communication do you use in your ministry/business?  Which one is your favorite and why?
I use many forms of communication with my kids, from letters, to songs, to stories and even signs on the wall. Storytelling is very helpful to relay empathy. If they can see how they would feel in a given situation, then they can learn to empathize with others.

With my health business, I use social media such as Facebook and Twitter. I have used blogging but lately I’ve just been too busy for that. Facebook is most effective because you can communicate with many more people and interact much more quickly. You are not just putting your message/product out there but you also get to develop relationships with your customers and provide much better customer service.

 

9. What are the challenges in communicating in other ways?

I’m not a phone person really. I like to see people’s faces or see their words in front of me. This could be because I am a visual person and have some auditory processing issues with noise. I prefer in-person or in written and electronic communication. That way I can mull over what is said more before reacting and I won’t miss something important.

 

10. If you could go back in time and give yourself advice about a misunderstanding you had in the past, what would you tell yourself?

That is a tough one. I think that in my past, I would have communicated more rather than clamming up. I think I would have thought more before reacting. There are so many things we can improve in communication. We are all students with so much to learn.

 

11. How can we learn more about you and your business/ministry?

Right now, I am in the development stages of the therapeutic parenting fan page.  https://www.facebook.com/pages/Christian-Therapeutic-Parenting/193811603983441

My business page for health food is: http://www.beyondorganicinsider.com/becomeaninsider.aspx?enroller=4382 The company will open in October of 2011 but I’m beginning to build the business beforehand because I believe in Jordan Rubin, the creator, and his ideas for health and nutrition .

I also sell Nature’s Sunshine Products. You may contact me via email at rjeremiah2911@embarqmail.com for information on vitamins, supplements and natural health resources.

 

12. Any final thoughts you’d like to leave us with today?

I just want to thank you, JoJo, for working so hard to teach people about communication. I feel that what you are doing is one of the most important ministries that the church could have and it’s also a business that could help others in their own personal and professional lives. Communication is not just telling people everything. I’ve heard it said, “People don’t care how much you know until they know how much you care.”

Thanks so much for sharing with my readers, BeckyJoie!  You are a blessing and inspiration to so many!

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Is ‘good’ a good enough word?

This week, Word Wednesday’s misused word is brought to you by the word “good.”  Is good really a good word to use?  It’s really not so good.  Good is not very descriptive, is it?

“That’s a good idea.”

“He is a good pianist.”

“She did a good job.”

If these sentences were about you, wouldn’t you rather hear:

“That’s an inspired idea.”

“He was an accomplished pianist.”

“She did an exceptional job.”

For that matter, wouldn’t you much rather know why your idea was inspired, you are accomplished and did an exceptional job?  The devil isn’t the only one in the details.  A compliment is so much more meaningful when the receiver knows why you think he’s good.  A persuasive argument carries so much more weight when the persuadee understands how this idea will benefit him.

Sometimes saying something is good, is almost bad, like when you ask your husband how he likes your new dress, “It looks good.”  You don’t want it to look good; you want it to look stunning!  Good is boring. Good is bereft of flavor.  Good is dull.  Good is just simply not good enough.

So for goodness sake, don’t settle for being a good communicator.  Be descriptive, be creative, be exceptional!  Show your eloquence!  Start right now by posting an insightful comment right here! ;D

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