Freshen Up Your Communication with Positive and Supportive Language

Have you ever been in a hurry or just plain frustrated to where you were rather curt or downright rude to someone?  We tend to do this more with those we’re closest to rather than with strangers.  We use harsh words, we nitpick, we exaggerate, and we wound.  Sometimes we do it with our children and often we do it with our spouses.  Some of us do it so much it has become a habit and to the point where we don’t even realize we are tearing down the very ones God has entrusted us to lift up.  But God tells us in Proverbs 15:1 “A soft answer turneth away wrath: but grievous words stir up anger.

We are called, Instead, to support, be helpful, positive and uplifting.

The Lord tells us to control our tongue:
Proverbs 10:19 “In the multitude of words there wanteth not sin: but he that refraineth his lips is wise.
Proverbs 11:12 “He that is void of wisdom despiseth his neighbour: but a man of understanding holdeth his peace.”
Proverbs 11:13 “A talebearer revealeth secrets: but he that is of a faithful spirit concealeth the matter.”
Proverbs 21:23 “Whoso keepeth his mouth and his tongue keepeth his soul from troubles.”

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Because otherwise we may either communicate that we don’t care or wound others:
Proverbs 16:28 “A froward man soweth strife: and a whisperer separateth chief friends.”
Proverbs 18:8 “The words of a talebearer are as wounds, and they go down into the innermost parts of the belly.”
Proverbs 25:18 “A man that beareth false witness against his neighbour is a maul, and a sword, and a sharp arrow.”
Proverbs 18:21 “Death and life are in the power of the tongue: and they that love it shall eat the fruit thereof.”
Proverbs 20:19 “He that goeth about as a talebearer revealeth secrets: therefore meddle not with him that flattereth with his lip.”

Knowing that we are to control our tongue and uplift others is one thing, but doing it is quite another.  It’s hard to be nice when we are frustrated.  It’s not easy to be uplifting when we feel pressed for time.  Here are three simple tips that will help you to be more grace filled in your communication with others—especially those in our immediate family.

Three Tips to Soften Our Hearts and Words:
1. Ask yourself if what you are about to say is necessary and if it honors God.
Is what you are about to say something that really needs to be said?  Is it really all that important that you correct Mary’s English or do you think everyone understood her well enough?  Unless the crowd would be convinced of evil or it would do them some amount of damage, isn’t it better to leave Mary’s words alone rather than nitpick her English and make her feel inferior?

Is what you are about to day honoring to God or are you just convinced that you are the self appointed Conversation Correction Patrol?  If what you are about to say will honor God by righting a wrong, correcting an injustice or helping someone, then go ahead.  However, if what you are going to say will not reflect a loving God, then your mother was right, “If you don’t have anything nice to say, don’t say anything at all.”

2. Put yourself in their shoes.
If God is calling you to say something, think first how you might feel if you were in their shoes.  How would you want it to be said?  Sharing a difficult bit of information is better said and easier heard if you do it in grace and with respect.  Put yourself in their shoes and then word your communication accordingly.

3. Smile.
It’s hard to be harsh when you’re smiling.  If what you’re about to say is of a more serious nature, smile on the inside as you say it.  Smiling helps soften your heart and choose your words more respectfully.

Taking the time to think through what you are doing to say actually saves time in the long run.  You’ll speak carefully so you won’t have to go back and correct yourself and you’ll speak graciously so you won’t have to go back and apologize for yourself either.  Taking the time to freshen up our communication to be more uplifting actually causes less stress in our lives as well.  So take the time to be uplifting and supportive to others and to speak words of love and care instead of the hurried harsh words we tend to give those closest to us.

Obviously, there is a lot more to it than just these three tips would lead you to believe.  If you’d like some more information on how to speak in grace I suggest downloading sample lessons from two of our communication studies: 21 Days to More Godly Communication and  Say What You Mean: Avoiding, Reducing and Resolving Conflicts.  And for detailed articles/tips on various communication topics…

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For detailed articles/tips on various communication topics, free gifts and exclusive offers, subscribe to our newsletter! Subscribe now and get two free gifts including JoJo’s free eBook, Communication Activities: Finding Time to Talk to Your Children is a Busy World.

 

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Decluttering Your Communication

In the same way that decluttering your house simplifies your life, decluttering your communication simplifies your message.  While cleaning out your closets makes room for the important things you need to store, cleaning out unnecessary words and phrases allows more focus on your most important points and infuses it with power.

What is the clutter of communication?  Weasel Words.  Weasel Words are a dead giveaway that you are nervous or unsure of yourself.  They devalue your leadership, curtail your effectiveness and destroy your credibility.  Weasel Words come in three forms.

1.  Unnecessary Words
When a person is nervious or unsure of what to say, they fill their conversation with unnecessary words like: “I’m gonna go ahead and,”  “kind of/kinda” and “sort of/sorta.”   This is done in an attempt to soften their language, appear less demanding or endear themselves to their listeners.  What it really does is zap the power and energy out of the speakers integrity, leadership ability and conviction.

I kind of wanted to talk to you about that.”  You kind of wanted to or you did want to?  ‘Cuz if you only kind of wanted to, I’ve got more important things to do right now.

2. Filler Words
Another nervous habit is to fill their conversation with nonwords that take up space and allow them time or the ability to keep control of the conversation until they can think of what else they wanted to say.  These non words include: uh, er, like and ya know.

I…uh…kind of…er…wanted to…like, ya know…talk to you…um…about that.”   That’s tellin’ ’em!

3. Vague Words and Phrases
The last type of Weasel Words are those that couch what you say such that nobody can accuse you of being wrong (or even saying much of anything).  If you’re afraid of being taken to the mat over a statistic, a quote or a truth, you will probably use words and phrases like: somewhat, most of the time, in most respects, I’ve heard, it’s been said, people/some say, it’s generally known, or it’s among the best.  The idea is to be as noncomittal as possible in order to cover all your statistical bases.

I think your child has somewhat of a problem with the truth.”  You mean he lies?

Filling your conversation with unnecessary and vague words and phrases doesn’t soften your message, it confuses it.  Adding filler words and vague phrases may allow you time to think, but it also allows your audience time to become frustrated.  Using Weasel Words doesn’t endear you to your audience, it only prolongs the time they have to form a weak opinion of you and the point you were trying to make.

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To learn more about how to do this and other communication topics, receive free gifts and exclusive offers, subscribe to our newsletter!  Subscribe now and get JoJo’s eBook, Communication Activities: Finding time to Communicate with Your Children in a Busy World.

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Does Spelling Matter or Does It? lol

As long as we are destroying word illusions this week with Toxic Words on Monday and the meaning of peruse on Wednesday, I thought we’d tackle something else that has been a pet peeve of mine for quite a while.

You’ve probably seen that familiar paragraph attributed to Cambridge University that says that as long as you keep the first and last letters of words in the correct places, you can switch around the letters and still read the paragraph.  Here’s a screen shot:

Well, there is more to it than it first appears.  Check out this YouTube video of the Brother’s Winn from What You Ought to Know:

Now that they have burst your bubble on this little parlor trick, I’d like to invite you to think about something else.  Even if this did work for all words, does it really mean spelling doesn’t matter?  Um…no!  Spelling DOES matter and for more than just your resume, Word Snobs and Grammar Nazis.  Spelling matters for clarity.  Think about how difficult it would be to read an entire email, letter or book this way.

Lastly, I invite you to think about this: effective communication demands that you “dno’t mkae yuor raeders wrok so hrad” in order to understand you…or they WON’T!

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Take the time to communicate

It’s Phone Week!  Saturday is the anniversary of the first telephone call so we are celebrating communication, the phone and technology this week here at the Communication FUNdamentals blog!

Today’s world is much more fast-paced than it was when I was a kid.  I remember sitting on the porch with my friends, playing kickball in the street, gathering together on the corner to walk to the candy store and spend the afternoon.  Now we rush from activity to activity…do not pass Go…do not collect $200!

We want to do so much in such a small amount of time so we rush through things and don’t really understand them.  We read part of a comment on Facebook.  We think of what we are going to make for dinner as we nod our head when Aunt Martha is sharing her heart.  We type an email response while our son is asking us a question.  Did we really hear him?  Did we let his message get through?

So many times we don’t take the time needed to truly understand someone.  In an effort to have our say (in under 10 seconds), we respond only to half of the comment based on our assumptions of what was said.  We may have missed the person’s point entirely.  Now the speaker feels as if he wasn’t worth the 10 extra seconds we didn’t grant him to fully understand.  We put him in a position where he is faced with a decision to remain misunderstood or call us out, sometimes in public.

This habit of half-listening has been the cause of so many misunderstandings and damaged friendships.  Let’s all vow to change that bad habit in 2012.  Let’s make a commitment to take the time to fully read that post, listen to our friend, and understand his heart.  Let’s resolve to take the time to support people in their time of need, let them know someone understands, build their confidence, help them prosper and lift them up.  Finally, let’s make a decision to put the lessons we learn from the communication we take the time to hear/read into action in 2012.  Apply the lessons we learn from God, from our friends, from the blog posts we read, from the articles and videos we watch so that their wisdom isn’t lost in our lives.

If you have a habit of not taking the time to really listen, read, comment, support or put the lessons learned into action, join with me in a vow to change that in 2012 so that our lives will prosper and we will be a light unto others.  If you’re not willing to take the time to communicate effectively in the first place, you’re doomed to clear it up in the second, third, fourth, fifth and sixth places!” -JoJoism #200

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

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It’s Dr. Seuss Week

Dr. Seuss’ birthday is this Friday.  He would have been 108 years old.  As many of us did, I grew up with Dr. Seuss books and so did my children.  They were a fun way for kids to want to learn to read.  They had two of the things kids love most: rhyme and nonsense.  Silly words with silly pictures, odd situations and strange creatures enticed us all.

This week on the Art of Eloquence Communication FUNdamental’s blog, we will be celebrating silliness and creative play that fosters better education (specifically communication) and remembering Dr. Seuss.

Part of the reason Dr. Seuss was so effective was because he included humor and creative play into the learning process, an idea Art of Eloquence incorporates into its communication studies.  Almost all of my articles use humor.  Some share how humor is important to communication.  One article shares how to use creative play to teach communication skills.  Check them out and have some fun learning the Communication FUNdamentals of the Art of Eloquence!

Join us on Facebook for even more Communication FUNdamentals throughout the week!

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Doctors Talk, But They Don’t Often Communicate

I’ve posted about this topic before. It seems doctors and their staff are not well trained in the art of eloquence.  They tend to tell us what to do and are missing the gene that requires them to explain.  Case in point, last week my father went in for an MRI of his hip/leg which has been bothering him for several years now.  After arriving home, he was called with an urgent request to drop everything and rush back to the hospital because they found something unrelated that they were concerned about.  No time to say hello, goodbye, you’re late, you’re late, you’re late!!

He raced back down there where they did all sorts of tests and told him to stay to talk to the specialist who would tell him what needed to be done and how fast.  My father, at this point, just wanted to go home and asked if he could see the specialist the next day. He was told that was fine, but they wanted to see him “right away.”

He never did hear from the specialist so he called and was told that the earliest appointment he could get with the specialist was two weeks out.  What happened to “right away?”  Aside from the fact that the office didn’t have any of his paperwork, they seemed unconcerned.

First they scare him half to death and have him rush down, do not pass go, do not collect $200.  Next, they tell him he HAS to be seen right away.  Then suddenly, it’s not so urgent.  We wondered if it wasn’t so urgent because they looked at his tests or it wasn’t so urgent because they had no idea who he was or what he had.  Either way, it would have been nice if someone had told us (him) and eased his concerns.

Aside from the confusion of the communication from the doctor to patient was the confusion that took place each of the MANY times he talked to the doctor’s office to straighten this out.  Why is it so difficult for most doctors and doctor’s offices to relay proper information to their patients?  When you are dealing with people’s health, shouldn’t it be a priority to keep them properly informed so that a dire situation doesn’t turn deadly and a benign situation doesn’t needlessly worry a patient?

Now before I get hate mail from people who know a doctor who does take the time and whose staff does do a good job of this, let me say I understand that there are exceptions, but in my experience, many doctors and doctor’s offices are in grave need of learning communication skills.  In fact, I read an article several years back where the AMA suggested that doctors and staff learn to communicate well as a way of cutting down on malpractice suits.  It stated that many, if not most, of the lawsuits were filed not because the doctor  messed up someone’s treatment, but because they failed to explain things effectively to their patients.

In my study, Say What You Mean Every Day, there is a chapter called, “Doctor! Doctor!” where I discuss this very issue.  Visit the product page to learn more about this study and to download our free sample excerpts (link at bottom of page) with a part of that chapter!

What’s your experience with doctor/patient communication?  Please share your experiences.

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Fri Fun: Celebrating Gutenberg

On this day, February 3, 1468, Johannes Gutenberg, the inventor of the printing press, died.  I’ve been talking about communication technology all week and wanted to end the week with this Friday Funny celebrating the advancement of communication technology that began with Gutenberg’s printing press in about 1439.

Here now is the famous Mideival Help Desk illustrating that people have always had difficulty with new technology.

 

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A celebration of communication technology

This week’s word is: Technology!  Word of the Week is a bit different this week as we are celebrating technology.

As I shared on Monday, I’m celebrating communication technology this week in honor of Johannes Gutenberg (the inventor of the printing press) who died on Feb. 3rd in 1468.  The printing press was a huge advancement in communication, but there have been many others that have contributed to our growing and changing communication.  Here are just a few of the amazing technological advancements in communication:

1439 Gutenberg’s Printing Press

1835 Samuel Morse develops Morse Code

1876 Alexander Graham Bell exhibits the electric telephone

1877 Thomas Edison patents the phonograph

1901 Guglielmo Marconi transmits radio signals

1925 John Logie Baird transmits the first television signal

1963 First geosynchronous communications satellite is launched

1989 Tim Berners-Lee and Robert Cailliau built the prototype system which became the World Wide Web

The question becomes whether or not these advancements have increased our effectiveness as it’s increased our reach.  I believe the advancements have both helped and hurt us as a social community.  I have written several articles on this and I’ll refer you to them here, but I’d like to ask what YOUR take on it is.

Communication Technology Doesn’t Replace Communication Skill!

How Important is Face-to-Face Communication in the Computer Age?

Influence of Texting on Communication Skills

Joseph Priestley said, “The more elaborate our means of communication, the less we communicate.” What is your experience with communication technology vs communication effectiveness?  Please share and pass this link along to others so they may share their experiences as well.

 

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Baba Yetu-The Lord’s Prayer in Swahili

This week’s word is prayer.  Prayer is communication with God.  The language of prayer is written by the heart of man.  In prayer we hear the Word of God speak to us, but only if we listen, which was the topic I chose to write about on Monday.

I recently came across an article about World Communications Day, which began in 1963.  It is the only worldwide celebration called for by the Second Vatican Council and is celebrated in most countries, on the recommendation of the bishops of the world, on the Sunday before Pentecost.  It will be celebrated this year on May 20th.  However, the article went on to say, “The Holy Father’s message for World Communications Day is traditionally published in conjunction with the Memorial of St. Francis de Sales, patron of writers (January 24), to allow bishops’ conferences and diocesan offices sufficient time to prepare audiovisual and other materials for national and local celebrations.”

God’s people speak many languages today so, whatever the theme of this year’s World Communications Day, I thought how wonderful it would be to aknowledge the various languages of the world as they praise the Lord!  This is a video that my daughter introduced me to.  It’s called, Baba Yetu, “Our Father” in Swahili and is actually The Lord’s Prayer in Swahili.  The music is incredibly rich, the rhythm is divine, the photographs are breathtaking and the harmony is heavenly.  Turn it up, sing along with the words and praise the Lord!

I’d like to revisit this theme during Resurrection Week and post a series of YouTube videos of people praising God or reciting the Lord’s Prayer in as many languages as I can find.  And I’d like YOUR HELP to do it.  During Resurrection Week on the Art of Eloquence Facebook Fan page, I’ll be posting the ones I have found.  I’d like my blog readers and fan page members to post any links YOU find that will help us celebrate during Resurrection Week.  You can post them as a comment here or on our fan page.  Thanks for your help!  I can’t wait to see all the videos. I have a few in mind already and I pray that, in addition to the beautiful time of worship, it will be a time of education about communication in other cultuers as they praise the Lord.

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What is Communication?

Communication is a word you’ve probably heard since you were young, but I’ll bet you can’t define it.  Some people think communication is talking, conversation, making a speech or persuading someone of something.  Others think it’s manners, etiquette or social graces.

Merriam Webster defines communication as “an act or instance of transmitting,” “information transmitted or conveyed,” “a verbal or written message,” “exchange of information,” “personal rapport,” or their most comprehensive definition, “a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.”

Wikipedia has one of the most complete definitions of communication I have ever seen:

Communication is the activity of conveying information. Communication has been derived from the Latin word “communis”, meaning to share. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender’s intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.

I know I was subtle by putting it in bold, purple letters, but didja catch that last part?  I’d go one step further.  Effective communication is complete when the receiver has understood the message of the sender, the way in which the sender had intended!

True communication, effective communication requires that the listener understands the sender’s message in the spirit it was intended or the message is skewed, misunderstood and the relationship between the sender and receiver has changed or is damaged in some way.

Everyone talks, but not everyone truly communicates.  Everyone gets a message across, but not everyone has the ability to relate his message so effectively that his listener understands his message as it was intended.   Anyone can lecture, but not everyone can truly teach, enlighten.  Manners will only get you so far in a relationship.  A speech will not endear you to your neighbor.  A presentation will not help you resolve a conflict with your brother.  Social graces will not persuade a nation to elect the right candidate.  Etiquette cannot help you share your faith.  And the communication skills required for each of these activities are different.

Everyone learns to talk.  Very few learn to communicate effectively.  It isn’t because it’s a set of skills only important for lawyers and politicians.  It’s because society fully understands when communication is done badly, but does not understand that the reason behind the conflicts, divorce, lost job opportunities, and failed businesses is most often an inability to effectively express the vision.

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

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