A while back I had a strange customer service experience when ordering my cell phone. The entire incident was hilarious with lots of communication faux pas and I'm sure I'll be sharing that at another time. Sometime soon Carla and I will be having a Grace Talk Soup show on cultural and regional differences on communication. This little tidbit is a great warm up for that show. The customer service department for Best Buy.com was apparently in India where they have extensive training in various aspects of the English language in order to converse with customers here in America. However, some cultural or regional differences or perhaps American customs and expressions in communication were apparently not addressed. After a quite lengthy discussion about why my cell phone had not shipped where I still was unable to understand the reason for the delay, I was told I was going to be given a $25 gift certificate for my trouble. The customer service rep took my information down and boldly asked..."Are you happy now?" Rolling laughter could be heard emanating from my office long after she hung up! Learning Communication skills can also be fun with Art of Eloquence.com!