I am a postal thief

In the category of "What's Wrong with this Picture?", I nominate the following bad example of government run programs: It's funny because I just got through remarking to my dh how much improved the US Postal Service has been in the last several years, but I had forgotten about the USPS website where you can "Click n Ship."  I have had so many problems with their website not allowing me to sign on, not letting me ship internationally from the site, going down in the middle of a transaction, timing me out before I got all my labels printed...you name it! The reason I forgot is because several months ago, when the government in it's infinite insanity decided to penalize small business owners by requiring many of us to test each batch of product for lead and other things (see CPSIA laws), we had decided NOT to produce any more hard copy studies.  Postage had been going up several times a year too so it became a ridiculous juggling act to keep up with the hikes, let alone the ENORMOUS increase in postage prices for our international customers! So I'm trying to ship two boxes of winter necessities to my college girl, who forgot them at home during the summer, when I can't seem to find the particular Priority Mail box I have as one of the choices on their website.  They change things so often and their site is very difficult to navigate.  I could only find one box the shape of the one I have but the price doesn't make sense to me.  I got out and back into their website about 3x to make sure it wasn't some sort of website glitch, but that was the only one I found.  None of the other Priority Mail boxes are that shape so... I finished the transaction, paid, got a confirmation and printed the labels.  Off I ran to the local mail place to get these out to my poor dd who had been freezing prior to Labor Day. Later that night, I received an email from the USPS website that said that the order was canceled and that the labels were not valid.  Well gee willakers, Uncle Sam, thanks for letting me know AFTER I dropped them off!... and you captured the money from my credit card!!  So I figured that as soon as they scanned the label, they would figure out it wasn't valid, they would return it to me for insufficient postage.  (Still don't know why the transaction was canceled but ours is not to reason why!) A few days later I get a phone call from my dd who says the packages arrived!  WHAT?!!  I said, "Are they postage due?" and she said NO!  So, logically, I figured that they would take the money they captured from my credit card after all, right?  WRONG!  Yes the money is still captured, but here's what the United States Post Office did instead: They sent me two more emails the following day telling me that I owed them for the postage and accused me of  FRAUD!!!
"It is unlawful to intentionally use any label that has been voided or refunded to ship a package through the U.S. Postal Service, or to duplicate a label for reuse."
THEY canceled the transaction...AFTER I had already received a confirmation and took it to be shipped!  THEY still had my money captured and now they want me to pay them again and are calling me UNLAWFUL?   I don't think so! I followed their instructions to pay for the postage AGAIN and I am waiting to see if they give me my other funds back.  I, then, wrote a formal complaint to the USPS.  I seriously doubt I'll ever hear back from them and I am disinclined to use their website anymore.  I guess that's why UPS is so popular.  I'd send them a free copy of my book, Say What You Mean When You're in Business, but I doubt anyone would read it. And they want to run health care? A public service announcement from the folks at Art of Eloquence.com *NOTE* I am closing the comments on this blogpost due to HUNDREDS of SPAM messages I receive per day which are picking up on the SEO of these key words.


  • Lady Hawk

    Thanks for sharing this. There’s nothing worse than trying to do the right thing and then becoming entangled by the very system you’re trying to use! Keep us posted (no pun intended)!

  • BeckyJoie

    I’m sorry for your trouble. My hubby the postman tells me the USPS is actually privately owned and government regulated. Beware of emails too. I recieved one and enver mailed anything. Some of those are scams and viruses from look alike sites too. Anyway….I hope you are able to get it fixed.

  • jojosblog

    So true Lois. All they had to do was to email me asking for reimbursement due to this glitch. Instead I’m a postage stamp thief! ROFL

  • cindy holman

    Oh Wow!!! I feel your pain, JoJo!!!

  • Lois Graham

    This is also an example of how something small can turn into a big problem. Jealousy, greed,and pride are a few examples of things that begin small and grow into big problems. Just as they didn’t refund your money and wanted you to pay more, sin will only return hurt and demand more from us.

Leave a comment

Please note, comments must be approved before they are published