Thursday, 2 of September of 2010

Category » Communication News

Everyone Who’s Anyone is an Expert. Aren’t You?

Last week I talked about the misuse (and overuse) of the word “literally.”  This week, I continue my series of misused words with the word, “Expert.”  Expert is another word that has “literally” been overused to the point of being lost in meaninglessness.  With so many able to claim expert status on the net, everyone is an expert in something these days.  Aren’t you?

If you’ve been on Twitter for any length of time, you will notice a huge influx of Marketing Experts and Social Networking Gurus.  I’m followed by at least one per day!  Hundreds of them per day spam my Twitter and email accounts with things like, “How to get six million followers before lunch!” and “Make money in your sleep!” or “What simple, yet morally questionable, trick will help get a bagillion people to buy your stuff?” Okay, it’s not exactly like that, but I’m close, right?

It seems everyone who’s anyone is an expert guru these days.  The word expert has come to be used more like a title that comes after your name:  Mildred P. Widdlewaddle, Marketing Expert.  Claiming to be an expert these days can either sound a bit pretentious or incredibly silly.  You know… Mr. John Q. Public, Esquire.  MBA, PHD, DDS, XYZ, Sock Aficionado, Avid Breather, Expert Typist and Marble Guru.

I have become uncomfortable with the term expert.  So many call me a Communication Expert.  True, I have studied it for many years, but I don’t feel comfortable claiming expert status when there are so many who have more training than I.  I’m just an average Jo (Jo) who has studied this topic a long while and loves to teach it in creative and humor-filled ways.

Most use the term because I happen to have a degree.  Frankly, my degree in speech communication wasn’t all that trained me in the art of eloquence; it was just the beginning.  I have since received a much higher degree from the school of life.  I have used my training for over 25 years in business as an employee, trainer, manager and business owner, as well as a wife of almost 23 years, a mom for 20 years and homeschool/co op teacher for ten.  However, the reason people look for experts is not because of what it has done for that expert, but what she can do for them.  It isn’t their titles or pedigrees that makes them someone people can learn from.  It’s their experience and the way in which they present themselves.

Merriam Webster defines an expert as “one with the special skill or knowledge representing mastery of a particular subject.”  More important than what I have mastered is what I can help YOU master!    It does you no service if my expertise has allowed me to reap benefits in my life.  It matters not what that Marketing Guru can do that benefits his business.  At the end of the day, it’s what he can do to help YOU.  And that, my friend, takes a little communication skill.

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JoJo Tabares holds a degree in Speech Communication.  Her Christian and humorous approach to communication skills has helped thousands feel comfortable enough to increase their skills for more personal and professional success.  For more information on how JoJo can help you and your family, please visit http://www.ArtofEloquence.com

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Vote for your favorite FIMMpersonator!

Foot in Mouth Man (FIMM) is our lovable mascot here at Art of Eloquence.  A bumbling miscommunicator who sticks his foot in his mouth each month for your amusement and “confusement.”  He does it so often that he has Athlete’s Tongue!  However, there are some people I have encountered recently on social media and blog sites who are vying for the coveted title of FIMMpersonator of the Month and I thought I’d give it out to one lucky winner.

Communication doesn’t break down significantly if someone has a typo or two and, as my editor knows, I can’t spell my way out of a paper “bagg” so I’d never complain if someone had a grammatical error or a misspelled word here and there.  THESE FOLKS, however, make FIMM look like Hemingway!

Please leave a comment with your vote for this month’s Favorite FIMMpersonator. The names and other identifying remarks have been changed to protect the FIMMpersonators.  

1. Our first contestant is Twitter Twit: This follower wanted me to follow “him”.  His Twitter name is a marketing company, but he has a picture of woman’s chest with wet hair down her front, enough to see that she is “well-endowed by her creator.”  He posts articulate thoughts such as: “Built your success with one focus thought and massive actions”  and his bio reads: “Candy, love pink color and eating. Socialised and hangout with friends,clubbing and entertaining.” I’ll just bet (s)he’s got some fabulous thoughts on marketing, no?

2. Next up is Facebook Faux Pas.  There were a few men who sent me a direct message on Facebook like this one:

Hello Dear I am looking for friendship.i am an easy going i am good listener. i like long conversation. communication is an lost art now a days.  I am a very sincere person who like to treat a lady like a queen,lol.I guess you can say “OLD FASHIONED, I enjoy opening door’s, giving flowers, taking long walks, candle light dinners,i will like to know you more……..Donald.

Can you believe it?  Donald is single, ladies…but I’m  not!  Apparently Donald never read my bio where I share that I am a Christian WIFE and mother.  Donald also never bothered to send a friendship request. I guess he figures if he gets a girlfriend, she’d probably send him one!  ;D   Donald has nothing posted on his wall, has no friends and no information in his bio except what is listed in his direct message.

3. Our next FIMMpersonator, Pastor Potty Mouth, also hails from Twitter. I was following what seemed to be a nice young man on Twitter whose bio said he was in seminary to become a minister.  I hadn’t been following him long when he posted about how he doesn’t appreciate something.  He told his follower where they could go.  Of course, he used other, shall we say, more colorful language which included a word brought to you by the letter “F”.

4. Last, but definitely my favorite, is Blog Blunderer.  Our final entry was a comment found in my spam folder on my FortheLoveofPurple.com blog.

“Ilike to assert without any backing evidence whatsoever that the post author is [insert slur for homosexual  here] simply because this commenter does not agree with the post author and is unable to articulate a cogent argument, let alone a coherent sentence”

Blog Blunderer is apparently not articulate enough to insult me, your humble post author, but has eloquently insulted HIMSELF! By the way, this comment was posted on a blog entry that simply had a picture of one of my purple projects.  I guess he REALLY doesn’t like purple!  He gets my vote for FIMMpersonator of the Month!

Vote for yours!  I’ll let you know who our winner is tomorrow!

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Birthday Bash w/8 Ways to Win

8 FUN Ways to Win! 18+ Prizes!

Contest Runs: August 1st-October 31st, 2010

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This is our BIGGEST contest EVER! November 1st Art of Eloquence will celebrate eight years in business.  In recent years, we have celebrated by offering a few hours of online fun and a contest where we gave away a prize package to one lucky winner.  This year, we would like to offer THREE MONTHS of fun and give away 18+ prizes!  So this year we have eight fun ways for you to win from August 1st through October 31st!

1. Our Facebook Fan Page members will be able to play Communication Bingo. Here’s how this will work. I will post 75 different communication terms on the fan page and each member is allowed to choose 25 of them and email them to me.  Each week (M-F) I’ll post a few words from the list.  You will need to follow along and cross off the words/terms I have already called out.

The first 8 people whose entire list of terms is called off and email me claiming Bingo will win a prize and 8 points toward the grand prize!

To play, you need to be a member of our Facebook Fan Page: http://www.facebook.com/ArtofEloquence
mmm

2. FIMM (Foot in Mouth Man) Scavenger Hunt on the Art of Eloquence website. Each person who finds all 8 (the one on the BB page doesn’t count) of the Birthday Bash FIMMs and emails me with the locations will win 8 points toward the grand prize!
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HINT: Start at our home page and scroll down to where Birthday Bash FIMM is located.  Just follow the FIMMs! Click the link inside the [brackets] near FIMM to get to the next FIMM until you find all 8 Birthday Bash FIMMs.


When you find all 8 Birthday Bash FIMMs, email me  jojo @ artofeloquence.com, put “BBFIMM” in the subject line and tell me where you found them. The first 8 to email me with the locations of all Birthday Bash FIMMs will ALSO WIN a copy of FIMMology 101!

3.  Post an Art of Eloquence Link: Each time you post a link to the Art of Eloquence site and email me sharing the link and where you posted it will earn you 8 points toward the grand prize! You may post a link to our main site sharing who we are.  You may also post a link to a particular page, product, category, blog post, or age category.

To qualify, post our link on your blog, website, Facebook or Twitter page, Yahoo group, Facebook group,  or other online chat group.  Then email me jojo @ artofeloquence.com with “BBLink” in the subject line and tell me what and where you posted.


For the rest of the details, check out our Birthday Bash Page!

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How NOT to Communicate w/your Thermostat

I must look at the world through funny nose and glasses because my life is just funny.  Two weeks ago, as some of you know, my dd and I were baking brownies when, instead of smelling our delicious treat, we smelled burning plastic which we eventually learned was our AC going out.

So a week later my dd and I found ourselves baking brownies again.  It was the same day of the week at the same time.  I even had the same number of eggs left in the egg carton.  We called my dad, who had helped us out the week prior, to put him on alert to be on stand by. LOL  If you’re thinking we didn’t, WE DID!  Well, we baked and determined conclusively through our little re-creation and scientific experiment that baking brownies does not, in fact, cause your AC to die.

However, the morning after said scientific experiment, my dh came running in upset that the AC wasn’t turning on.  It gets hot in our bathroom when you’re taking a shower so he always lowers the AC to blow extra cold until he’s done getting dressed.  Well this morning, AC was not responding.

Apparently he asked him nicely, turned him on and off, put the fan on auto and then on, but AC just wasn’t having any of that.  As he finished getting dressed for work, I decided to investigate.  I’m a homeschool mom and this was a science project.  Come on dear, let’s see why AC isn’t listening to your father.

Sure enough AC was set for 78 degrees and it was 82 in the house.  Looking around at the thermostat for a minute revealed why.  In my dh’s haste, he must have pushed one button he hadn’t planned on.  Yes, it said HEAT instead of COOL.

My dh is very intelligent but without his glasses I guess HEAT looks an awful lot like COOL.  I couldn’t wait to bring to his attention how NOT to communicate with your thermostat.    I’ll never let him live this down.  I think it beats my getting lost backing out of my own driveway.  What do you think?

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What does “pushed back” & “next week” REALLY mean?

I subscribe to The Word Guy from ArcaMax.com.  Last week he was talking about how there is a problem with communication when you talk about moving a meeting time.  Some say they moved the meeting back when they mean back in time and some say it when they mean they moved the meeting back, meaning for a later date.   So to ensure that your listeners understand how you mean it, The Word Guy suggests that you just say that the meeting will be held a month later (or earlier).  With so much miscommunication, I suggest you clarify it even further by saying, THE MEETING IS AT 8AM ON FRIDAY JUNE 3, 2011.  ;D

There’s a similar problem with saying “next week” or “next Thursday.”  It’s Tuesday afternoon and you’re talking to your friend who says,  “Come over next Thursday and bring the kids.”  Does she mean to invite you for not this coming Thursday, but the following Thursday?  Or does she really mean next?  The very next Thursday is two days from now.  But isn’t it odd for someone to call two days from now “next Thursday?”  Wouldn’t she simply say, “Come over on Thursday?”  So perhaps she means the following Thursday.

So you say something brilliant like, “You mean next Thursday?”  And she wonders if you mean this Thursday or the following Thursday so she says, “Well, this next Thursday.”  And you still don’t know what Thursday she’s talking about.

You: “So this Thursday?”

Her: “No next Thursday.”

You: “The following Thursday, then?”

Her: “Yes, well, the Thursday after this next Thursday.”

You: “So it is the following Thursday.”

“COME OVER AT NOON ON THURSDAY, JULY 29TH, IN THE YEAR OF OUR LORD 2010. ”

Have you ever had a frustrating conversation where you weren’t sure when the meeting was?  Come share!

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Are you a reluctant wahm?

Many of you may remember that last year my editor and dear friend, Carla Ives, and I were co hosting a weekly podcast on TalkShoe.  Well, Carla had some family issues that required her attention so she had to leave the show and most of her online presence for a while.  Well, you can’t keep a brilliant woman down!  She’s back with a new venture to add to her repertoire!  It’s called The Reluctant Wahm.com and it is brand spankin’ new!

The site is only a few days old and it already has some wonderful articles for work at home moms who are either reluctant to have to work from home (are more used to or prefer working in a corporate environment) or , if it weren’t for the economy, would rather not have to work at all.  It’s a fabulous resource for all work at home moms and homeschooling moms who are working a bit to help dh with the family budget.  Carla is a wealth of information and she has a huge heart to help others.

Well, this morning I was indeed humbled and blessed to find a glowing post on her site about my work and Art of Eloquence.  I just colored my hair today so I don’t know which is more red, my hair or my face!  Though she is a tough and nitpicky editor, she is very generous with her praise and I am truly honored by her words.

Please visit her site and leave a comment welcoming her back to the internet after such a long absence and so many difficult situations in her life, some of which she is still contending with.

Thank you my dear, sweet friend!

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Word Salesman

I posted this about a year ago.  It got such a wonderful response that I thought I’d bring it back.  It’s a take-off on how a typical car salesmen would break down the price of a car.   I was thinking about what I do, which is really selling my words.  So accordingly, here is the breakdown of the price for a…

Word Salesman:

Words ……………………………………………………………………$14.95
Title Fee …………………………………………………………………..$1.73
Order Tax (ya gotta have the words in the right order!) …$20.99
Translation Fee (so my thoughts are in ENGLISH) ……….$10.75
Punctuation Accessories ……………………………………………$7.95
Adjective Fee …………………………………………………………..$4.95
Paragraph Charge ……………………………………………………..$2.23
PDF Handy Carrying Case …………………………………………$17.95
Years of Research and Education ……………………………$1059.72
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Total cost for one communication study! ………………….$1141.22

For more moderately priced Speech Communication studies, visit Art of Eloquence.com!

* Please post a comment with how you would break down YOUR products/services!

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Real Rhonda vs Automated Audrey

The world is going virtual and there’s not much we can do about it, but is it a good thing?  I recently read an article which made it appear that it is and that it’s what people want.  A recent study they cited said:

“Actually, what customers prefer is self-reliance. A recent Forrester Report showed that only 28 percent of U.S. online consumers ‘prefer to contact companies via telephone or e-mail rather than using a company’s website to get answers to their questions.’ And we feel certain that, as younger generations turn into a larger segment of the market, they are going to drive upward the percentage of people disinclined to interact with humans for assistance.”

I see a few problems with this finding and wonder how you all see it where you’re from.  Here’s what I see:

First,this says that only 28% of online customers prefer to contact companies via phone or email.  What about all the other customers who are relegated to calling an 800 number answered by Automated Audrey who prompts them to state the problem in a feeble attempt to rout their call to the proper department?  How many times have YOU been on hold for twenty minutes where you were told for the third time you weren’t in the right department even if you pushed the proper button…TWICE?   It’s happened to me more times than I care to remember.

Then it goes on to talk about how young people are increasingly disinclined to talk to a live person.  I think that is probably true, however mostly because they are more accustomed to technology (an over abundance of texting) and to some degree because the average young person really doesn’t know how to talk to human beings!  Part of the problem stems from the low rate of effective communicators out there anymore.  Very few schools teach communication skills, public speaking maybe, but not general communication skills.

Next, while customers may prefer self-reliance, how much of it is really available to them on a website?  Many websites I visit aren’t easy to navigate, are not well-written or intuitive and don’t answer the particular questions I have.

Wondering if I’m just an old fuddy duddy, I asked my 20 year old daughter (Text Ninja and Google Wizard) for her opinion on this topic and she said she often gets frustrated by Automated Audrey mostly because she doesn’t ever seem to have the answer to her specific issue programmed in to her databanks.  She says if she was able to find the answer to her query without calling, she wouldn’t need to ask the question.

So what say you out there in blogland?

* Do you prefer to call or find the answer for yourself on the company website?

* Do you often get frustrated with Automated Audrey and long for a Real Rhonda or at least a Breathing Betty?

* What’s your experience?

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Nitpicker’s Anonymous

My mother always told me that if I didn’t have anything nice to say, I shouldn’t say anything at all.  It seems that communication over the internet means you don’t need to look your victim, er, Facebook Friend in the eye.  Folks don’t seem to make it a point to be as uplifting and gracious as they are when face-to-face.  As I navigate the Information Super Highway, I often reflect upon this scripture, “Let no corrupt communication proceed out of your mouth, but that which is good to the use of edifying, that it may minister grace unto the hearers.” Ephesians 4:29

A while ago, I had a little situation on one of the social networking sites.  I had posted an article and reposted some interesting things that others had seen fit to post.  I received replies from someone picking nits about the content.  I’ve had this happen a time or two before (I’ve seen it happen to others many times on the internet.) and always found it rather interesting.  I’m not going to name names or even the site it was on.  I post virtually the same things on all sites each day.  All I’ll say is that it was really just a case of nitpicking.

The people who pick nits rarely reply to anything in which they cannot find something to disagree.  They are usually not uplifting in any way and most often don’t bother to put things graciously, but instead prefer to show everyone how ignorant the other guy is and how smart they are in contrast.  However, in my experience, the nitpicker isn’t usually seen as smarter or helpful, but rather as picky and condescending.

If I disagree with someone, I usually find it best to send a private message unless it I feel it’s something that will lead others astray.  In that case, I will be grace-filled and loving in my reply.  For example, I might tell someone that I “look at it a different way” or reply “in my experience…” or share that “in my research…” or “my understanding is…”  I will usually assume the other party is simply mistaken, not a liar.  I almost always gently correct if I feel something is just not so.  It’s always better, in my opinion, to tell someone they are incorrect instead of callously stating they are WRRONG or a liar.

But I find that too many people on the web are unconcerned with being gracious.  And although Proverbs 16:24 says,  “Pleasant words are a honeycomb, sweet to the soul and healing to the bones.“, I notice it among the Christian community as well.  I’ve talked about this before on the blog, in my articles and in my communication studies.

Sometimes it’s simply a matter of a mood we are in.  Sometimes we are just in a contrary frame of mind.  Perhaps we had a bad day so we look at things and notice what we disagree with.  This provides many opportunities to Tweet and Facebook our opposition in virtual anonymity, a tempting prospect that allows too many to fall into nitpicking.

My advice when you post on Twitter and Facebook (or any of the other social networking sites) is to stop before you publicly disagree with someone.  Yes, even an obscure post on Twitter or Facebook is a public post.  Reflect on these questions before you hit the “share” button:

1. Is it really a mistake or are you reading too much into it?

Are you perhaps being too picky, stretching the meaning, reading it out of context?  Is what they posted really a problem or are you looking for situations in which the statement could be taken another way.  Did the other party mean it the way you are interpreting it or are you pretty sure he meant it in a completely innocent way?

2. Does what you disagree with rise to the level that the person should be made aware of his/her mistake?

If the person did, indeed make a mistake or state an untruth, does it really need to be corrected?  I’ve written many times about my children and their creation of the Conversation Correction Patrol.  I even wrote a children’s ebook by that title once!  Sometimes we look for things to correct in other people, but don’t realize that there is no need.  The other parties involved know that Julie meant 12 noon and not 12 midnight for nobody in their right mind would have lunch at midnight.  The only thing you will accomplish by making a big deal of Julie’s mistake is embarrassing her.

3. Is it best to send the person a private message?

Is this something that should be handled personally or would it be received well if you posted it for all her Facebook friends to see?  Sometimes it’s more gracious to notify someone of a faux pas in private.  Think about how you might feel if someone yelled out at a party that you were so dumb as to think lunch was at midnight.  That’s more or less how it is received when you make a big deal of a small mistake in public (online).

4. If not, have you chosen the most gracious words?

If something needs to be said, even if it is in private, have you taken care to use the most gracious words you can in pointing out someone’s mistake or have you condemned them, made them feel dumb, or called them a liar?

5. Have you said anything positive, encouraging or uplifting to this person or are you only sending them replies when you have something negative to say?

Even if you have been gracious by pointing out something that should be corrected, take a look at what other communication you have had with this person.  Is the only time you have communicated with Martha been when you told he she was wrong?  Did you bother to say you’d pray for her when she announced she was ill?  Did you congratulate her on her newest project or promotion?  Have you uplifted her or have you replied to her only when you spotted an error?

Choose your battles and your words wisely.  Remember that just because you are right, doesn’t mean you are justified in saying so.  Sometimes you will win the battle, but hurt a friend.  “An offended brother is more unyielding than a fortified city, and disputes are like the barred gates of the citadel.” Proverbs 18:19  Even if the person doesn’t take offense, this sort of “tug and pull” communication can be draining.

I know that some people see errors glaring at them and feel they just have to point them out.  Anyone involved in any part of the editing process may be a card carrying member of the Communication Correction Patrol.  I’m an author so I know.   In fact, anyone with bright kids might know this intimately!  Those who spot errors feel the overwhelming need to fix stuff, but I implore you to stop and think if this is the best course of action in each particular situation.  If so, please handle with care.  If not, might I suggest Nitpickers Anonymous.   We meet on Thursdays!

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

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Ten Things NOT to Post During Tough Times

Last week I shared some tips for business blogging and social media.  I shared Ten Things to Post During Tough Times.  This week I want to share Ten Things NOT to Post During Tough Times.  Tough times are hard enough without having to read through stuff like this.  As an added bonus, you’ll notice that they all rhyme!

Ten Things NOT to Post During Tough Times

1. Spam

Nobody wants to be sold, especially during tough times.  Sharing a special offer once in a while with folks you have a relationship with is one thing, but ONLY posting your wares or posting six offers in a row or posting the same offer several times is not something that will win you friends and influence customers.

2. Scams

Make money in your sleep not only sounds like an ad, but it feels like a scam.  Don’t pray on people’s needs by posting to every Tom, Dick and other Tweeple about your latest network marketing idea.  Even if it’s a fabulous opportunity and just perfect for her, she’ll see you as an opportunist instead of a friend who is sharing a great idea.

3. Ham

If you’re gonna post an award you received, by all means be HUMBLE about it.  Remember that few people will want to hear about how great you are.  If you’re going to post how great something is, post how great God is!  Post the opportunities God has given you instead of how great thou art!

4. Jam

I know you’re probably thinking nobody would do this, but be careful about what things you reveal about yourself online!  I’ve seen folks post about the trouble they got into over the weekend or with the law.  I guess we all should avoid such trouble anyway, but if you do happen to get into some, you might not want to reveal that online!  Remember that Facebook, Twitter and Yahoo group posts can wind up on a Google search for years to come!

5. Slam

Another online or public no-no is to slam another company…like your competition.  The Whopper never grows in popularity by putting down the Big Mac!  It only makes the Whopper look vindictive. ;D

6. Wham

Anything that sounds too good to be true, even if it’s true, sounds too good to be true.  So don’t post how drinking this juice will cure cancer, give you muscles, make you lose 100 lbs over night or is guaranteed to make you million$ while you $leep.

7. Bam

No matter how upset you are with a Facebook friend, never post harsh words in public.  Times are tough out there and tempers can flare, but harsh words are hard to take back, even if they are justified.

8. Ma’am

Don’t solicit dates from your Facebook friends, guys!  My bio shares that I am a Christian wife of 23 years, but you’d be surprised if I told you how many times I’ve received direct messages from men making remarks about my looks and asking me to email them with my phone number.  Most women don’t find that attractive, fellas; they think it’s creepy, even if they are single.

9. Yam

Yammering on and on about the same topic or re-posting the same link over and over again is another thing NOT to do, especially during tough times.  Re-posting a link once after a few hours on Twitter because some could have missed it amongst all the other tweets is okay.  Re-posting it again in the final hours is acceptable, but posting the same post each hour on the hour is…well…ANNOYING!

10. Tram

Don’t take your readers for a ride!  Take a direct route to the point. Do not pass go.  Do not collect 200 catch phrases!

Even if your spam, scam, ham, jam, slam wham, bam, ma’am, yam or tram isn’t quite this blatant, take a good look at what you’re posting and see if the flavor is similar.  If it is, season it with a little humility and a dash of servitude.

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JoJo Tabares holds a degree in Speech Communication, but it is her humorous approach to communication skills which has made her a highly sought-after Christian speaker and writer.  Her articles appear in homeschool publications, such as Homeschool Enrichment Magazine and The Old Schoolhouse Magazine, which also endorses her Say What You Mean curricula, including Say What You Mean Defending the Faith.  You can also find JoJo on web sites such as Crosswalk.com and Dr.Laura.com.  For more information on communication FUNdamentals and Christian-based communication skills for the whole family, please visit http://www.ArtofEloquence.com

For more articles on communication in business, check out the bottom of our Articles Page!

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